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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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Help - suspended from work whilst pregnant on full pay


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Hi All,

 

I need some advice. I have been suspended from work on full pay yesterday and am 13 weeks pregnant.

 

My suspension is not an accusation of guilt but according to the letter my employer has provided is required in order for them to undertake an investigation.

 

I work in a telesales role selling advertising space which requires 3 hours on the phone per day and the allegation is that I have phoned a paticular telephone number which does not relate to my work in order to achieve the minimum target above.

 

For the last 7 weeks due to tiredness and lack of support in the work place i have not achieved this target anyway and the allegation about abuse or falsification of call records is completely unfounded.

 

Since I notified my employer of pregnancy they have given me paid time off for maternity appointments, however, the owner of the company and a number of male colleagues have treated me with contempt on returning from these appointments and also from sickness leave I have taken, various comments have been made about p*** taking. On one occasion (my 1st appt with my midwife, conducted at home) I had an appointment with my midwife at 9am, she did not turn up until gone 10am and the appointment continued till 11:30am at which time I went straight to work and then at 12:30 ( when my normal everyday lunch hour starts) I asked a colleague to bring me a sandwich so I could eat at my desk and catch up on some work, although I feel I could have taken my lunch my boss/owner reprimanded me for eating any lunch and said i should have had something at home whilst waiting for the midwife??????

 

On another occasion I arrived in work slightly late due to headache and morning sickness & had not managed any breakfast so at 11am felt my blood sugar levels had dropped and felt slightly dizzy so a female colleague offered me half a sandwich which took me less than a minute to eat. I was then asked by a male colleague not even responsible for managing me if I was intending to take an early lunch as I had eaten something, as i tried to explain why I had eaten something, the person in question said this was a prime example of p*** taking which was then backed up by another male colleague.

 

My employer has never been in a position where one of his employees has been pregnant and I feel like I am being managed out the company due to my pregnancy and the difficulties I have been experiencing so far.

 

Can anyone help?????

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Suspension on full pay is perfectly legal. You should begin to keep a diary of events. You may well have grounds for a sex discrim claim. Any claim would need to be brought within 3 months of the act complained off or last act of discim if you can link them.

 

You could consider submitting a grievance, but it may be best to await the outcome of the investigation.

...................................................................... [FONT=Comic Sans MS]Please post on a thread before sending a PM. My opinion's are not expressed as agent or representative of The Consumer Action Group. Always seek professional advice from a qualified legal adviser before acting. If I have helped you please feel free to click on the black star.[/FONT] [FONT=Comic Sans MS] I am sorry that work means I don't get into the Employment Forum as often as I would like these days, but nonetheless I'll try to pop in when I can.[/FONT] [FONT=Arial Black][FONT=Comic Sans MS][COLOR=Red]'Venceremos' :wink:[/COLOR][/FONT][/FONT]

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This sounds like they are attemptingto force u out of your job and if they continue to behave in this way then u will have grounds for constructive dismissal like nat says.

 

I am discusted the way you have been treated especially whilest pregnant as there are rules on this. During pregnancy they have to allow you reasonable extra breaks during the day, like extra loo breaks and extra breaks due to need a drink or something to eat especially if you have been suffering with morning sickness.

 

Your boss repremanding you for eating at your desk after your late midwifes appointment u would have been entitled to ur normal break and just because you had a appointmnt does not mean ur not entitled to ur normal breaks. Would he have repremanded u if u need the loo?

 

The comments about you taking the p*** over the extra time off and leve due to not feel to goo is horrid. I would make a formaal complaint to someone higher than your boss.

 

I would give CAB a ring to find out what solicitors in your area specialise in employment law and seek there advise.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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How long have you been employed with the Company? I take it you ahve made them aweare of your condition? Its not only discriminatory, but it also sounds like jealousy from the male counterparts as you will be entitled to legal paid time off work, whereas they are not. Are you a Union member? If not, I would get in touch with HR to let them know of the situation before it gets any worse, as you should not be subjescted to such treatment, it can be negative on your health and your baby, and if HR are worth their salt, they will nip this in the bud! Do not attend any meetins without someone attending with you.

We are the only ones who make life difficult......

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Regarding the comments about your pregnancy and early lunches etc. This is actually sex discrimination. Try getting in touch with the Equal Opportunities Commision (I believe they are now known as "Equality and Human Rights Commission) here is their website: Equality and Human Rights Commission - home page

 

Also give ACAS a shot, here: Acas - How can we help?

 

The Equal Opps folks are fab they are brimming with case studies on how the unfair treatment of pregnant women can be constituted as sex discrimination, and cases where women discriminated against have won tribunals.

 

Also, have a look at The health and safety executive's guide on new and expectant mothers: Health and safety for new and expectant mothers

 

Discrimination against pregnant employees is a very serious offence, which tribunals take a dim view of. Most employers have no idea regarding the rights of expectant mothers.

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well done the first step is always the hardest. Now u can atleast relay a little as u have taken the first step.

 

If you need anything else then let us know. BTW enjoy your pregancy i know i did whilest it lastest as it seemed to go so quickly.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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the person in question said this was a prime example of p*** taking

In case you need to take this further, keep a detailed diary of every such incident (no matter how minor) with date, time and persons present. A pattern will emerge and this is the kind of thing an industrial tribunal will want to look at.

 

In fact, if you can document everything you have mentioned in your posts, it's a fair bet that the equal opportunities commission would take your case on, although your union would normally do this for you.

Good luck.

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  • 3 weeks later...

I have now been dismissed from work and have just filed a formal appeal letter with the company before it goes to tribunal. My union rep based on the case I have presented so far is confident we will have a positive outcome when this finally reaches ET stage. Thanks again everyone.

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on what grounds have they dismissed u?

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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