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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
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G E Money and Secret Commissions


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Hi,

 

Just to let you know that I am about to issue 2 Claims against GE Money (then Ocwen) for 2 secured loans taken out on our house in 1999/2000. These claims are possible because, after a professional audit, it was clear that we paid both a stated commission and secret commission on each loan. On one loan the broker's disclosed commission was £2,300 and the undisclosed commission was £4,500 - on a loan of approx £40,000. Both loans were redemned when we sold the house.

 

I am claiming all associated costs of the loans, in fact, everything except the capital sum, and eight/nine years interest. This gives claims of approximately £25,000 and £30,000.

 

As per the Hurstanger case, the undisclosed commissions are a breach of fiduciary duty and a form of bribe. Am I one of this first to do this?

 

Frustrated.

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http://www.consumeractiongroup.co.uk/forum/mortgage-companies/151573-sub-prime-mortgages-loans.html

 

 

As a matter of interest, on what grounds do you feel you have to claim all the interest back as a result of this? can you explain your line of thinking and what backs it up at all because I know a number of people who have requested info from brokers.

 

I'm glad this is coming out into the open, going to be a few brokers with sticky nick knocks after they start seeing people onto this .

 

Sarah

Edited by andrew1
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Okay. About me: just finished Law Degree (2:1) at Birkbeck in London. Only reason to do this was a feeling of lack of power and irritation. Buffeted by the institutional contempt of financial institutions. Knowledge is power and I really do get quite irritated. Collected monies taken from my accounts by NatWest a few years ago, etc..

 

In the case of G E Money/Ocwen the grounds are as follows: Our audits show two separate commissions to the broker on each loan; one disclosed and one not disclosed. The courts will take their lead from the Hurstanger case. The defendants in Hurstanger were not allowed redress because it was not a "true secret commission case", ie. their documentation stated that the broker "might be paid" a commission and that was enough to negate secrecy. In addition, even if there is no such statement, the customer should ask themselves what the broker is living on if he does not receive commission, and should be responsible enough to ask about commission.

 

However, in our case, the documentation shows quite clearly a commission of £2,500 to the broker. Being aware of this disclosed commission we would be entitled to believe that this was the brokers only return and we entered into the contract in that belief. The exposure of the undisclosed commission (much larger) would, reading the judge's explanation in Hurstanger make ours a true secret commission case. The remedies, as described in H, are "the amount of the bribe or for damages for fraud where he can recover the amount of any actual loss sustained by entering into the transaction in respect of the bribe given".

 

We are going for damages for fraud; the actual loss sustained includes any amount except the capital amount. So all interest, penalties, disclosed broker fee, undisclosed broker fee, legal fees, settlement charge, admin charges, completion costs, etc. These amounts are our financial loss caused by entering into a fraudulent contract.

 

Frustrated

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In addition, the court will ask, would we have entered into the contract for a £40,000 loan knowing the real total commission was approximately £6,500? A sum which does not even take into account the interest and fees of the lender. And were there more favourable loan arrangements that we could have entered into? And did our broker not reveal these other loan arrangements to us in a clear breach of his fiduciary duty because the return to him was greater if we signed up to the G E Money/Ocwen loans?

 

If the secret commission is established, the broker is in breach of his fiduciary duty and the lender is jointly liable. The courts have defined the way forward, but, as yet, I don't think that a provable case of secret commission has allowed the courts to follow through on the judgement given by Tuckey LJ in Hurstanger.

 

Frustrated

 

Frustrated

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  • 4 months later...

Hi frustrated, strangely I did a law degree for the same reasons and got a 2:1 as well, but with the OU as I work full time. I am interested in your claim as we had a 40k loan from GE. We have already claimed back all the charges and have a 2.5k ERC claim on standby. As ours was also through a broker I will have to do some more research. Do let us know how you are doing with this one.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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Hi frustrated, strangely I did a law degree for the same reasons and got a 2:1 as well, but with the OU as I work full time. I am interested in your claim as we had a 40k loan from GE. We have already claimed back all the charges and have a 2.5k ERC claim on standby. As ours was also through a broker I will have to do some more research. Do let us know how you are doing with this one.

 

Don't want to digress from the thread, but which charges did you get back GL and on what basis? Had a GE Loan too, bags of charges...be interested to know.

 

Just to keep thread on track...http://www.consumeractiongroup.co.uk/forum/payment-protection-insurance-ppi/170647-secret-commisions.html :D

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In the case we are currently running against GE for undisclosed commissions, at the preliminary hearing the judge asked GE's solicitors (Wragge & Co) whether GE had received any other similar claims and they stated they had not. I'd be very interested to hear if anyone has made a similar claim as I'm sure the judge will not be too pleased if GE have misled him!

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All the £40 charges for late payment/failed dd's and the interest we had paid on them. GE very kindly showed this separately on our statements. Was almost £2k. They tried to make me agree to keep my mouth shut - I refused;).

 

Back on track - how does one find out about these commissions?

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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Very interesting, Goldlady! What type of loan was it? Secured or unsecured? Was it your main mortgage or an additional loan?

 

Re finding out about the commissions, they generally will not tell you in the first instance however the loan was arranged through a credit broker rather than directly with the lender then almost invariably a commission will have been paid (in addition to any fee the broker charged you directly). If you start legal proceedings, at that point they will disclose the amount of commission paid.

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Secured loan in addition to mortgage. Decided to go for them after they refused to help AT ALL when we got into difficulties and then tried to repossess just before Christmas two years ago. Paid them off by refinancing with 1st mortgage lender then issued court claim:p

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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All the £40 charges for late payment/failed dd's and the interest we had paid on them. GE very kindly showed this separately on our statements. Was almost £2k. They tried to make me agree to keep my mouth shut - I refused;).

 

Back on track - how does one find out about these commissions?

 

I actually wrote to my broker and asked him outright. Did he or did he not receive an additional fee/payment from the lender as well as the one I paid him .. First attempt I received a politicians answer "well the question you should be asking is this" and promptly veering completely off track, so a more direct manner of questioning followed :D

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OH has just reminded me that we were supposed to pay the broker a fee but we refused on the basis that they would have had their commission from GE (or IGroup as it was then). We had not been told we would have to pay the broker and they backed down fairly quickly when we put up a fight as obviously someone had forgotten to deduct it from the loan drawdown:D. So I guess we can't really argue that one.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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OH has just reminded me that we were supposed to pay the broker a fee but we refused on the basis that they would have had their commission from GE (or IGroup as it was then). We had not been told we would have to pay the broker and they backed down fairly quickly when we put up a fight as obviously someone had forgotten to deduct it from the loan drawdown:D. So I guess we can't really argue that one.

 

The whole idea of establishing whether a secret commission has been paid is to ensure you were given totally unbiased advice. If they took a fee from the lender they were not unbiased. End of.

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I've posted this on the secret commissions thread but am very interested to know how others are proceeding. A friend is seeing a solicitor tomorrow. She got nothing from the broker except his business card - no other paperwork whatsoever. The lender didn't even send her a copy of the mortgage agreement. They are supposed to give the Information Disclosure Document from the outset detailing the charges for their service and a Key Facts Illustration about the loan. She was offered one loan and one loan only, no other companies or loans were mentioned and her credit rating is good - they are supposed to be a whole of market broker. He asked her for a fee just before everything was completed - it was too late then to turn back - and the broker's commission was tucked away on the back of page 10 of the loan offer - she never even noticed it. She was not asked for her informed consent to the brokers commission. In addition, the negotiations were held in her employers house (where she works) with her employer and the vendor present! Ouch! Don't know how she will get on but we will know more tomorrow.

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  • 3 weeks later...

I wonder how everyone above have got on with this secret commission case, I have started my own thread but does not seem to be that much known on this site about it, have you all given up or in the middle of reclaiming.

 

Please post up, thanks

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Hi,

 

My claim against G E Money Home Lending for two old Ocwen Loans (secret commission, erc) comes up in court next week for a directions hearing.

 

GE have two preliminary defences: They are not the defendants, Ocwen are (now dormant, bought by Igroup, which is part of G E Money).

and the claim is limitation barred.

 

So I am going to ask that Ocwen and Igroup are joined as defendants, then I have to wait another 28 days for their defence.

 

Wragge are their solicitors. Horrible.

 

Frustrated

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Hi,

 

My claim against G E Money Home Lending for two old Ocwen Loans (secret commission, erc) comes up in court next week for a directions hearing.

 

GE have two preliminary defences: They are not the defendants, Ocwen are (now dormant, bought by Igroup, which is part of G E Money).

and the claim is limitation barred.

 

So I am going to ask that Ocwen and Igroup are joined as defendants, then I have to wait another 28 days for their defence.

 

Wragge are their solicitors. Horrible.

 

Frustrated

 

Yes, GE do try this, its rather ridiculous, I understand you can just apply to amend your paperwork via the court to say they you are claiming against the co known as XXX trading as XXX and provide all the letterheads etc that have caused you to think they are called one thing and not another.

 

good luck (just ASK them outright and copy it to the Court) who are they!!??

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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IGROUP LIMITED Number 03389478

 

Previous Name(s)

Changed : 27/03/2000 Ocwen Uk Limited

Changed : 15/04/1998 City Mortgage Receivables 7 Plc

 

Web Address GEMONEY.CO.UK Incorporation Date 16/06/1997

 

 

Kinda says it all really for a Judge...hope it helps...this comes from a Creditcheck/company info information site..good luck

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thanks, they tried the old name switheroo with me on my charges claim, but still got them all back!

 

still in litigation with this lot!

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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I have also a secret commission claim, I paid a fee of £339 I know its not much, but still it was without my knowledge or consent. Blemain/Finance paid this fee to our broker Ocean/Finance.

 

I only found this info out when I SAR'd Blemain and the Underwriting Sheet disclosed this amount. I am still waiting for Ocean/Finance to reply to my SAR that I sent them to see what that says and if they have disclosed any fee received by B/Finance.

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About but the £339 commission. That should be detailed within section 13 of my KFI when I receive from Ocean/Finance when I receive my SAR

This is what it should read>

 

"explain to your customer in full that any fee you may charge for your services is NOT a condition of the loan. We will need your customer's request and instruction in writing for us to deduct this fee and send it to you. You may also receive a payment from us in respect of the loan, which you should advise your client of and hold conversation on file

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