Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
My family and i recently decided to go away for the 1st time in years, as i was not sure on booking procedures i went into Thomas cooks to ask professional advice.
we had decided to get 3 x 1 bedroom apartments for myself wife and son, my sister husband and 3 children and my mother and niece.
The agent told us we could reduce the cost by putting my mother and niece in with us in a 2 bedroom apartment.
We decided to go with that option and booked after the specialist advice we had received.
We collected the tickets 1 week ago and to my horror they have gave us 2 x 1 bedroom apartments and not the 2 + 1 we we agreed to.
After complaining to staff i was told that when i signed the booking form i had actually signed for the 2 x 1 bedroom apartments but this was mis sold to me as i was under the impression after the advice i received i was getting the the larger room.
I called the head office and they apologized but insist nothing can be done as i had signed the booking form.
The reason i signed was on the advice given and i trusted the lady 100 % i had no reason not to.
Can i do anything else or do i give up and accept i have been naive and put it down to experience.
Usually Thomas Cook is a trusted and reputable company - it is a shame that things like that happen there too. Unluckily I don't know if you can do anything else about this issue. Hope someone else can help!
our 1 bed apartment is 1 bedroom and living area and bathroom and kitchen area.ive just been on the phone again to them and stilll couldnt get through!!
Thomas cook help
Reply With Quote
