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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Parking eye charge notice - reply or ignore it?


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i have recently got a charge notice from these guys, should I ignore it or send the first template letter :?

 

This is what the notice says:

 

On 25/07t/08 the registration vehicle XXXXXXX was in your name.

 

Photographic evidence shows you entering the Group Co-Op Car Park at 14.48 and departing at 17.03. The maxium period permitted is 1 hour 30 minutes, so by calculation it is demonstrated that the vehicle has remained at the store for longer than permitted.

 

On the specified date, you were the registered owner, keeper, or hirer of the vehicle in question. As such, you are responsible to ensure that the terms and conditions for parking, as set down and claerly displayed in the car park, are complied with. Therefore you are required to pay the following excess parking charge within 28 days from this notice.

 

It goes on to say that £70 must be paid or £40 if paid within 14 days. £90 if I don't cough up in 28 days.

 

The letter is designed to look like an official penalty charge, with the chequered border.

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I wouldn't waste the stamp on them.

If you want some fun send a photocopy of the paperwork to the BPA along with mentioning that Parking Eye (who are member of the Approved Operator Scheme) are operating well outside the BPA rules. Ask the BPA if parking eye received and responded to the the BPA note TICKETING, LIABILITY AND ESCALATION OF EXCESS PARKING FEES. Tell the BPA you are giving them the opportunity to act before you report it to the relevant authorities fro breach of, inter alia, the 2008 Consumer regs (as per the BPA's note mentioned above) and the Fraud Act 2006 Section 2.

Give them 7 days to respond to you from date of receipt of your letter. send it recorded signed for delivery.

 

BY all means post up some pictures of the Parking Eye paperwork.

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Hello again

 

I thought i would keep you updated on the latest correspondence from my friends at Parking Eye.

 

I received a reminder letter today with pics showing the numberplate of the car registered to me and a pic of the front and back of the car. Unfortunately the pic does not show the driver :roll:.

 

The blurb says: "As the keeper, owner or hirer of the vehicle in question on the date specified, you are responsible for the payment of the outstanding PARKING CHARGE NOTICE. The vehicle is shown above, and is accurately timed both entering and leaving the car park in question, proving that the maximum time limit for parking within the car park has been exceeded. please make arrangement to pay the charg within 18 days from this notification. If your payment is not received we may persue this matter through the appropriate channels."

 

It goes on to restate the fee of £70 or £40 is I pay up in the next 4 days.

 

On the back of the letter it helpfully offers different ways to pay.

 

It also says "Why should i respond to this notice?"

 

"If you fail to respond to this notice, legal proceedings may be issued against you in the County Court/Sheriffs Court. This may result in:

1) you having to pay more in the end because of Court costs

2) A Court judgement/decree

3) Your possessions being seized.

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Ask the BPA if parking eye received and responded to the the BPA note TICKETING, LIABILITY AND ESCALATION OF EXCESS PARKING FEES.

 

Any chance of a link to this? Sounds useful.

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

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  • 2 years later...

There are so many threads about this that I dont know which one to post my reply on. Just received one of these invoices. I have a valid parking ticket for the time parked so there is no legal case to answer. I have not contacted them and I am only at my first letter demanding £90.

 

I intend to ignore and collect all subsequent letters from parking eye as evidence. My aim is to turn this around and claim the MAXIMUM compensation through a court of law. Unfortunately Parking Eye in Chorley have picked on the wrong person. I am totally looking forward to the challenge.

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There are so many threads about this that I dont know which one to post my reply on. Just received one of these invoices. I have a valid parking ticket for the time parked so there is no legal case to answer. I have not contacted them and I am only at my first letter demanding £90.

 

I intend to ignore and collect all subsequent letters from parking eye as evidence. My aim is to turn this around and claim the MAXIMUM compensation through a court of law. Unfortunately Parking Eye in Chorley have picked on the wrong person. I am totally looking forward to the challenge.

 

You need to engage with them, not just ignore their paperwork if you want to do a Ferguson vs British Gas.

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i got one through today !! i went into store didnt find anything i wanted to buy !!! popped around local community shops then returned to an empty car park pretty much (it never ever fills and is huge)

 

so do i risk it not responding ? im not a rich man by any means, and even £40 would actually put me into some financial hardship at the moment. as far as im concerned they can take my car as its scrap value is £20... tried to call them and it was all automated and impossible to talk to some one unless it was to pay.

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was Parking Eye

 

interesting bit is i quote : payment of the parking charges will be taken as acceptance of the breach of the terms and conditions for parking in the named car park, and that the information contained herein is entirely accurate.

 

so if i don't pay i don't accept the information given is true ?

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Hello there, welcome to CAG. Please have a read around the Parking forum. Parking Eye feature in their very own threads.

 

As previously said, if you enter into correspondence it will just prolong the grief. Think of the money though, hang tight and come back here if you want a pep talk.

 

My best, HB

Illegitimi non carborundum

 

 

 

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you can safely ignore,, do not contact or speak to them,,google ppcs what letters to expect,,that should set your mind at rest,, they are not backed by law,, they have no powers,, other than scare tactics,, harassment,, and idol threats,,,,if you had recieved a ,,penalty charge notice issued by police or traffic warden,, then thats different,,what you have in fact recieved,, is a,, PARKING charge notice,( from a ppc,,parking eye rogues of the first degree and no powers),,,in other words,, loo paper,,google as instructed and rest easy,,despite further loo paper you will recieve,,just,,ignore,ignore and ignore.

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was Parking Eye

 

interesting bit is i quote : payment of the parking charges will be taken as acceptance of the breach of the terms and conditions for parking in the named car park, and that the information contained herein is entirely accurate.

 

so if i don't pay i don't accept the information given is true ?

 

Only when you read that do you start to realise just how utterly rubbish their terms and conditions actually are. It might as well say;

 

Payment of the parking charges will be taken as acceptance of the fact that you are an utter mug, and as the saying goes; a fool and his money are soon parted. We are literally laughing all the way to the bank that people are still paying these things!!

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  • 2 weeks later...

Well received my final notice today !!!

 

guess im now waiting for court proceedings ? as they cant send a bailiff around without a court judgment am i correct ?

 

so far they have evidence of me leaving and exciting a car park but no evidence that i was actually parked !!! but the pics do show the car park was empty !

 

Hope you guy/gals are right !! or this could get expensive lol

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The advice you are receiving is entirely accurate, the increase in charges with every letter is just another scare tactic.

BUT REMEMBER IF YOU HAVE NO INTENTION OF PAYING THE AMOUNTS ARE COMPLETELY IRRELEVANT

DON'T TOUCH THE PANIC BUTTON

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  • 3 weeks later...

I get letters from Parking Eye for spending longer than 1.5 hrs in Aldi Macclesfield. I phone the store, and they make the letters stop. They don't ask any awkward questions and I don't need to provide any proof. I'm guessing they know the Parking Eye thing is a scare tactic and anyone who calls their bluff is actually treated respectfully!!

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