Misleading prices of laptops in stores!!!

**swirlysbb** · 7th August 2008 11:02

I recently bought a laptop and was told I received a months free PC insurance of £7.99 and free anti-virus software worth £29.99 with any of the laptops! We later found out these weren't free and had been added to the price of the laptop. Luckily my husband realised the anti-virus software wasn't free and we refused it meaning the laptop became £30 cheaper but the advisor insisted the insurance was free but I found out from they're helpline that it isn't!

That means PC world are conning customers as all the laptops are actually £38 cheaper than the prices they display! Are they allowed to mislead consumers?! Can I get the so called free months insurance cost back?

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**ForestChav** · 7th August 2008 12:58

The pricing is perfectly clear, and displays both the price with and without Norton. The extended warranty prices are both clearly displayed too.

If you were led into it taking it by being told it was free without reading the details on the card in front of the item carefully or reading your invoice then that's a case of taking a package based on the advice of an advisor - it's either a case of being missold icon

or not being careful enough with the information you were given before deciding.

Having seen their new pricing I don't like it, because it seems to be pushing people into a software package they don't like (because IMO it is rubbish). But it is perfectly clear if you read it.

**gyzmo** · 10th August 2008 15:02

Just to add to that. If you did not see the board but were advised of it being free, then you should expect to pay the price that the computer is available for without the AV. If it is more, it is not free.

Looking at the shrinking groceries thread, I think I'm gonna do a post on "offers" and whether they are or not.

**ForestChav** · 10th August 2008 17:30

The board does clearly state something like

PC + Norton £ 429.99

Price of standalone PC £ 399.99

or something like that
As well as the monthly price of the PC Performance.

If you look at the board it's perfectly clear.

**gyzmo** · 11th August 2008 08:37

But if a salesman then says "you can have norton free of charge" then I would expect the £399.99 to be paid - even after seeing the sign. If he says it is free then I would want to see that exact PC without AV at the price with it.

**ForestChav** · 11th August 2008 17:46

Depends what was actually said...

**iperky** · 25th August 2008 23:39

They probably offered you the 'first month free'. They basically deduct £7.99 from the laptop price and take your direct debit icon

details to set up the monthly insurance, thats what they did for us.

**antsgame** · 6th December 2008 19:52

Norton is Included in the All In One Internet Security price which is £29.99 more than the Laptop or Desktop price, NOT Freestandalone but PC Performance Is Free for First Month when offered by the CA which is Deducted from the base unit price usually -£7.99 etc... as a result the Norton and PCP is Free on the all inclusive price.

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