Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
You might be very interested to know that while visiting the Southern Water website to search for their postal address I found myself unexpectedly challenged - allow me to demonstrate:
Go to southernwater.co.uk
Click on Contact Us - no address listed! hmmm, Legal - no address listed! oooooookay Customer Charter - Guaranteed Standards of Service - There is a 'Written Complaints' section that, guess what, DOESN'T list their address but does say: "We aim to make a full response to a written complaint within five working days of receiving your letter. If we fail to provide a response within 10 working days we will send you a £25 payment."
Perhaps what it should says is "......if you can find our address we will give you another £25......"
So, lets switch to another method: the seach box. Can't go wrong there can we!!!
Your search for complaints policy returned no results Your search for postal address returned no results
Silly me.
After an hour of searching, I find it:
Go to Home Page
Click on 'About Us'
Click on 'More'
Yay! registered office!
It couldn't be more obvious, really..... And yet the web site has won all those awards they are so proud to display!
Good lord, was viewing this at work earlier today and didn't see that, I'll check again tomorrow thats usually the first place I look! (mind you it IS monday )
Southern Water: No address on web site
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