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    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
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Discount for gas/elec if on inc/dla


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I have just spoken to my power suppliers and there is a scheme

where you can get a discount on your energy bills if you are disabled .

according to EDF all the big company's do this but don't advertise it

it took 5 minutes and a couple of questions , (its called social care , its not a charity)

i now receive a 15% discount on both gas and electric.

hope this helps someone

regards TC

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  • 2 weeks later...

Hi sorry about the delay :(

according to my aunty who has a disabled child said she gets a discount

the best thing you can do is phone and ask . the worst that can happen is you get told no . it may depend on your income as well

i get 15% off each gas and electric .:-)

best regards

topcat dc

ps please let us all know if you find out anymore infomation .:grin:

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  • 1 month later...

HI

 

Thanks for the information I have just called our supplier, Southern Electricity who supply both our gas and elec. They have e-mailed me a form as they means test anyone and once completed if you qualify they give a 15% discount on both services.....

 

We are now getting this discount, so maybe a liile cheaper but without this site I would never have known this.....

 

Thanks

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Hi All

Sorry i had to muscle in on this one as every little helps just to let you know the lady asked for my national insurance no and if i was on income support i said yes and she said the discount will be added to my account i am with edf by the way.

Thanks for the heads up!

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Hi Mich

 

No problems, and even better news for us is that Southern Elec called me today to tell me that we qualify for there maximum discount off both gas and elec at there newest rate of 20%.....

 

So even better, I suggest we all call our suppliers and ask them, if they dont offer it then find one that will and move your supply to them...

 

So there 17% price rise of recent doesnt mean a thing to us now......

 

Good luck Mich and I hope they get you what we all deserve, a chaper cost of living...

 

JG

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Hi, thanks for this thread, my husband is on IB & DLA so I am going to ask about this on Monday when Npower open.

Meanwhile, while snooping on the internet for info I came across this:

 

- npower

 

We fit into that category aswell so it will be interesting to see if they offer anything.

 

Thanks again

Settled at 50%

Clydesdale £155. Should have been £310 charges, plus interest :( Husbands Account.

 

 

SETTLED IN FULL:

MBNA £1230. For Hubby.

Halifax £39.

RBS £342. For Hubby.

Cap One £200.

Abbey:

:D Settled in FULL April 18th 2007. £5179.83 Paid but what a long battle!

:D

COMPENSATION OF £100 ON 14/04/08 FOR CONTINUED HARASSEMENT.

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This doesn't seem to be just for people on benefits. I spoke to Swalec and I think it's a government scheme to help anyone classed as fuel poor - that's anyone whose fuel bills are 10% or more of their income. So anyone on a low income give this a try.

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I have phoned npower this morning and they asked me what benefits we get for my husband and the 3 kids, but they disregard the DLA amount. She added our IB and CTC & CB up and it came to £15,379 per year and their limit is £13,500 so they cant offer us any discount.

Settled at 50%

Clydesdale £155. Should have been £310 charges, plus interest :( Husbands Account.

 

 

SETTLED IN FULL:

MBNA £1230. For Hubby.

Halifax £39.

RBS £342. For Hubby.

Cap One £200.

Abbey:

:D Settled in FULL April 18th 2007. £5179.83 Paid but what a long battle!

:D

COMPENSATION OF £100 ON 14/04/08 FOR CONTINUED HARASSEMENT.

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  • 1 month later...

I posted about this last year

With swalec its called energy care you electric is 15.62p pence a unit with energy care its 9.24p most of the suppliers do it just they dont like you getting it

CEO bonus be down

you can get it if disabled, on Incapcity ben, DLA, Mobility

also you can get cavity wall loft

THE MOTTO you DONT ask you DONT get

Regards DK

Please Tip My Scales if Info was Use full

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Thanks for the link kerry78. i have a big debt with Npower at the mo and have three children all on DLA. I have jsu looked at your link and had a look around. I have found this - npower

 

If you are eligible then they will help you with your Npower debt sometimes they may even right it off. It seems that you also get a 10% discount along with the deduction next year. I am waiting to receive a call over the next couple of days too see if I am elegible. To see if you are eligible you first have to be refered by the customer services team. It seems to be a lengthy process but could save you quite a bit

 

olives xx

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  • 4 years later...

Just an up date , EDF are now the only company that do the discount now . how ever if your on it already the other company's have said they will still be valid

oh and check out a site called health through heating there very good .

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