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    • Thank you both, I will make those changes. I have also downloaded the compensation list to add to the evidence and complete the protection bit off their website.  I am going to court next Thursday to deliver the bundle; I will confirm this on Tuesday. I have been to court a few times to represent the military when a soldier is in court, but I will be going. Thank you for all the additional advice. Once I have the whole bundle, I will email it to the admin email. Ill be honest, this is not about the money for me, I do not mind losing that, so I will not be signing a confidentiality agreement.   You guys are amazing
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    • Hi all, We bought a part to fix our washing machine approx 13 months ago direct from the manufacturer via phone. This part has now failed, as confirmed by the manufacturers who sent out their engineer FOC. This engineer installed a replacement part, our machine came back to life, but sadly they had to remove this part used for testing as "we would be charged for it" otherwise and reinstalled the old faulty board. The retailer are refusing to replace this part, stating that they only warranty parts for 90 days. When I stated that I believed the Consumer Rights Act gives me longer than that, they insinuated that it did not, and this was repeated by many representatives. AIUI for goods bought more than 6 months ago, I need to get an engineers report to confirm the part has failed? Or that it has failed due to manufacturing issues? Or would the companies own engineers report suffice? Also, does anyone have any other decent contact details for Hotpoint (or the Whirlpool group)? Thanks, GH
    • Thank you for that "read me", It's a lot to digest, lots of legal procedure. There was one thing that I was going to mention to you,  but in one of the conversations in that thread it was mentioned that there may be spies on the Forum,  this is something that I've read quite some time ago in a previous thread. What I had in mind was to wait for the thirty days after their reply to my CCA request and then send the unenforceable letter. I was hoping that an absence of signature could be the Silver Bullet but it seems that there are lot of layers to peel on this Onion.  
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Discount for gas/elec if on inc/dla


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I have just spoken to my power suppliers and there is a scheme

where you can get a discount on your energy bills if you are disabled .

according to EDF all the big company's do this but don't advertise it

it took 5 minutes and a couple of questions , (its called social care , its not a charity)

i now receive a 15% discount on both gas and electric.

hope this helps someone

regards TC

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  • 2 weeks later...

Hi sorry about the delay :(

according to my aunty who has a disabled child said she gets a discount

the best thing you can do is phone and ask . the worst that can happen is you get told no . it may depend on your income as well

i get 15% off each gas and electric .:-)

best regards

topcat dc

ps please let us all know if you find out anymore infomation .:grin:

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  • 1 month later...

HI

 

Thanks for the information I have just called our supplier, Southern Electricity who supply both our gas and elec. They have e-mailed me a form as they means test anyone and once completed if you qualify they give a 15% discount on both services.....

 

We are now getting this discount, so maybe a liile cheaper but without this site I would never have known this.....

 

Thanks

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Hi All

Sorry i had to muscle in on this one as every little helps just to let you know the lady asked for my national insurance no and if i was on income support i said yes and she said the discount will be added to my account i am with edf by the way.

Thanks for the heads up!

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Hi Mich

 

No problems, and even better news for us is that Southern Elec called me today to tell me that we qualify for there maximum discount off both gas and elec at there newest rate of 20%.....

 

So even better, I suggest we all call our suppliers and ask them, if they dont offer it then find one that will and move your supply to them...

 

So there 17% price rise of recent doesnt mean a thing to us now......

 

Good luck Mich and I hope they get you what we all deserve, a chaper cost of living...

 

JG

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Hi, thanks for this thread, my husband is on IB & DLA so I am going to ask about this on Monday when Npower open.

Meanwhile, while snooping on the internet for info I came across this:

 

- npower

 

We fit into that category aswell so it will be interesting to see if they offer anything.

 

Thanks again

Settled at 50%

Clydesdale £155. Should have been £310 charges, plus interest :( Husbands Account.

 

 

SETTLED IN FULL:

MBNA £1230. For Hubby.

Halifax £39.

RBS £342. For Hubby.

Cap One £200.

Abbey:

:D Settled in FULL April 18th 2007. £5179.83 Paid but what a long battle!

:D

COMPENSATION OF £100 ON 14/04/08 FOR CONTINUED HARASSEMENT.

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This doesn't seem to be just for people on benefits. I spoke to Swalec and I think it's a government scheme to help anyone classed as fuel poor - that's anyone whose fuel bills are 10% or more of their income. So anyone on a low income give this a try.

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I have phoned npower this morning and they asked me what benefits we get for my husband and the 3 kids, but they disregard the DLA amount. She added our IB and CTC & CB up and it came to £15,379 per year and their limit is £13,500 so they cant offer us any discount.

Settled at 50%

Clydesdale £155. Should have been £310 charges, plus interest :( Husbands Account.

 

 

SETTLED IN FULL:

MBNA £1230. For Hubby.

Halifax £39.

RBS £342. For Hubby.

Cap One £200.

Abbey:

:D Settled in FULL April 18th 2007. £5179.83 Paid but what a long battle!

:D

COMPENSATION OF £100 ON 14/04/08 FOR CONTINUED HARASSEMENT.

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  • 1 month later...

I posted about this last year

With swalec its called energy care you electric is 15.62p pence a unit with energy care its 9.24p most of the suppliers do it just they dont like you getting it

CEO bonus be down

you can get it if disabled, on Incapcity ben, DLA, Mobility

also you can get cavity wall loft

THE MOTTO you DONT ask you DONT get

Regards DK

Please Tip My Scales if Info was Use full

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Thanks for the link kerry78. i have a big debt with Npower at the mo and have three children all on DLA. I have jsu looked at your link and had a look around. I have found this - npower

 

If you are eligible then they will help you with your Npower debt sometimes they may even right it off. It seems that you also get a 10% discount along with the deduction next year. I am waiting to receive a call over the next couple of days too see if I am elegible. To see if you are eligible you first have to be refered by the customer services team. It seems to be a lengthy process but could save you quite a bit

 

olives xx

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  • 4 years later...

Just an up date , EDF are now the only company that do the discount now . how ever if your on it already the other company's have said they will still be valid

oh and check out a site called health through heating there very good .

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