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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Rent Paid in Advance to Letting Agent, then I was asked to leave - Do they have to Pay me my rent back?


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Hi,

 

I am hoping someone can offer me some advice on what has happened to me. I started renting a property in July 07 and I signed a 6 month short hold tenancy agreement. After the 6 months I agreed to rent the property on a month by month basis and no new agreement was signed. I was told by my letting agent (in a phone call, nothing was given to me in writing) that I needed to vacate the property I was in as the owner needed to move back in. I received the phone call on Friday 25th April 08, and I told the letting agent on 30th April that I had found another house to live in and I was in the process of moving out of the house and was cleaning it as I moved. Another thing you need to know is that in January 2008 I paid £3300 for rent in advance which covered me up to July 8th 2008.

On 7th May 08 I told the letting agent I had moved out completely and I gave him the final meter readings. We then met up at the house on the 9th May to finalise the termination of the tenancy and to look at the house (the inventory etc). He never said anything was wrong apart from he thought some damage had been done to the skirting boards in one the bedrooms. I have to admit I had never noticed the damage before and he thought a knife had sliced into them. I paid for carpets to be fitted in the hallways, stairs and landings and that bedroom, but I am positive they cut the carpets outside down to size and then fitted them. I still never noticed the damage and I am not sure whether it was there when I moved in or not.

 

I had also painted the main bedroom as there were six holes in the wall which I never did, and I showed them to the letting agent when we moved in (a previous tenant had drilled into the walls and it looks like a TV stand had been attached to the wall). The paint work in the corners of the room was also cracked and I didn't want the owner thinking I had done this, so I paid for someone to fill in the holes and paint the bedroom. There was a slight patch however on one of the walls the letting agent pointed out (which I couldn't see at the time when they had painted the room, it looked fine but maybe it hadn't dried properly). I wouldn't agree to get them back in to paint again because they did this as a favour to my father at very short notice. I know they did cover the walls with two coats of paint and my father thought they were cheeky for asking as it was a slight patch and I was only making the bedroom better than it was before. The letting agent paid me my deposit back in full however a few weeks later.

 

I had also spent the following on the house whilst living there:

 

  • I spent £232.72 on a plumber at the end of October 07 because the boiler wasn't working and I had no heat or hot water.
  • I also paid £157.11 on the plumber in July to fit pipes in the kitchen for a dishwasher (there was only plumbing for a washing machine at the time).

 

  • I spent £600 having blinds fitted to all the windows. This made the house look better in my opinion as most new properties have them fitted, and they are a good security deterrent.

 

  • I had new carpets fitted, which cost over £600 just for the carpets as the cost of fitting was an extra £65. The carpets I replaced were quite worn and the carpet that was in the hallway had gone a grey colour in places. It really was a marked improvement overall and I would have thought it made the house more marketable.

 

  • I had a fireplace made specifically for the fire and hearth. Because of the size and shape of the fire and hearth I couldn't just go into a showroom and buy one, so I had one made. The fireplace cost £276 to be made to measured. All that was there before that was a gas fire on a marble hearth.

 

  • I paid £39.99 for a bathroom cabinet, as the on-suite didn't have one and it didn't even have a mirror in there, so I thought this would make it more attractive and the main bathroom already had one.

 

  • The shed that was there originally was damaged in the terrible winds we kept having earlier on this year, and there was major damage to the roof, a window actually came out and there was some damage to the door. I was told that it would probably be better to buy a new shed than to even try to make repairs to it. Based on this advice I bought a new shed for the property at a cost of £449.99 and I also bought a garden chest for £139.99. The chest is ideal for garden tools, but it would also be good for putting children's outdoor toys in it etc.

 

  • I bought a compost bin at a cost of £40. This is because the garden wasn't in great shape to start with, and my friend (who teaches landscaping and gardening at a local college) told me this would help it by feeding the lawn, I could also use it on flower beds etc.

 

  • I replaced a fence panel which was broken after I found out that the owner of the property was responsible for that side of the fence (and it was not broken by me I would like to add), and that cost £15. I was going to replace all the back fence panels as well, but I didn't get chance to do that before finding out I had to leave.

 

  • I also spent over £20 on bags of decorative stones to go around the shed and I paid a gardener to place the stepping stones in a different pattern, as well as work on the lawn and re-seed it etc. The weather had been terrible, and the drainage in the garden was terrible so over winter it had turned into sludge.

So in total I spent over £2,400 on the house in the space of 9 months (I was given the impression that it would be a long term let).

 

The letting agent told me on the 10th May (which is a day after I had met up with him to terminate the tenancy at the house) that the owner had now been to the house and they had telephoned the letting agent as they were not happy with the paint in the bedroom and the skirting boards in the smaller bedroom. I eventually said that if they weren't happy they could take the cost for putting new skirting boards in the small bedroom (or filling the slices in and then re-painting them) and the cost of painting the main bedroom again out of the deposit that they owed me, but I wanted receipts to make sure I wasn't being ripped off and I wanted the rent they owed me re-paid back in full. Since then they have not contacted me about the money that is owed to me and the letting agent paid me my deposit back in full, which suggested to me that they decided not to fix anything and I would also be receiving the rent I paid in advance back as well. I have not received the money back for the rent that I had paid in advance though (I think they owe me two months rent unless notice periods have to be considered) and they have produced no receipts for any work that they have carried out (so I know what any repairs actually cost that they carried out and they were not ripping me off).

 

Do they owe me the 2 months rent or is there a legal notice period I need to take into account? If I am owed the rent I paid in advance back for the 2 months I was not there what do I need to do to get it back? I feel like I have been very silly in what I have done, and the money I paid out for the house, and now I feel like I am being ripped off but I don’t know where I stand from a legal point of view. Can anyone give me any advice on this (and I am sorry this post seems so long, I just wanted to try to get the whole picture across). Thanks in advance for any help you can offer me on this matter.

Edited by chasingamy
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You are owed the rent, as there was a mutual agreement to terminate the tenancy. The only possible problem is that you do not have this in writing, but it does not appear that they are disputing the agreeance to terminate the tenancy.

 

For your future reference, tenants these days have VERY little security of tenure. As such it is advisable not to perform any kind of improvement works in this fashion without a) written consent from the landlord and b) a long term WRITTEN agreement.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Hi,

 

Thanks for the response. I did get written consent to replace the carpets and they were fitted Sept 07. The letting agent then inspected the property in Feb 08 and never said there was anything wrong with them or the skirting boards. I also got written consent to alter the garden. I thought I had to pay for the plumbing myself after reading my tenancy agreement, but it turns out I was wrong on this front but it was paid so there wasn't much I could do about it. It is the first house I ever rented so I think I was a bit naive. I certainly won't be doing this again as I have learnt my lesson.

 

Am I owed the full 2 months rent back as I moved out on 7th May, we officially terminated the agreement on 9th May when he inspected the house, and I paid up till July 8th 2008?

 

Thanks again for your help on this.

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IMO, you are owed the full 2 months rent back, yes. The only way this could become problematic is if they deny having agreed to termination. I think this could be fairly easily argued against in court.

 

Take it as a learning experience :)

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Hi again,

 

The letting agent has now got back to me regarding the rent back that I paid in advance and he said the following:

 

"I let you know in April that the landlady required the house back at the end of your tenancy i.e. 8th July 2008. You notified me on 30th April that you had sourced an alternative property and were making plans to move out of the property. I took this notification as one months notice for you to surrender your tenancy to take effect from the next rental day i.e. 9th May 2008. I checked you out and confirmed the meter reads on 9th May and agreed to return the deposit and speak to the landlady about refunding the final months rent i.e. 9th June to 8th July.

 

I will speak again with the landlady and let you know the outcome of my

discussion with her."

 

Does anyone know if this is correct? He never said the owner wanted the property back in July, which I why I was in a panic to find somewhere and basically opted for the first house I found in April. I have nothing from the letting agent in writing regarding the owner wanting the house back as he did it via a phone call.

 

I notified him in writing that I was moving out on 30th April 08, and then I again notified him in writing on 7th May 08 that I had moved out finally and everything was cleaned and ready for inspection. On the 9th May the letting agent met me at the house and checked the meter readings I gave were correct, and that the house was OK. I then gave him the keys back and I have not been there since. Is the waiting a month legally correct, and if it is should it not be from 30th April 08 when I said I was moving out? I also paid him the money, so why does he have to speak to the owner of the house about this (unless he gave the owner the 6 months rent in advance all at once)?

 

Any advice would be much appreciated, as I don't know whether to see the CAB or a solicitor for advice on this. :???:

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IMO incorrect, but your problem is proving it. CAB are useless, you dont need a solicitor. Sue in small claims as required.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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