Thread: Whats my next move?

I am attempting to claim back £640.00 in charges from Barclays on behalf of my partner.

Justr received a letter offering £300 in full & final settlement which I plan to reject.

In the step-by-step guide elsewhere on this forum it states:

C) You will be offered a partial refund but it will be offered as a "Full and final" settlement of your claim. We would advise you to accept this - but only on the condition that is is a partial settlement and that you will continue with your claim to recover full funds.

Then it states:
(4)

If you are not offered a FULL refund then proceed to the letter before action (LBA) in the library.

I have already prepared this letter. Do I need to include in it that I accept the £300 but only on the condition that is is a partial settlement and that I will continue with my claim to recover full funds?

Any advice greatly appreciated.

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Ok I see.

So if I begin the letter something like:

"Having received your letter dated ..... I accept the £300.00 offer from yourselves but I reject all your terms and conditions attached to the offer and will be perusing you for the balance of £340.00"

Cheers for that. Not really used to writing letters of this sought.

Looks like Barclays owe you a few quid!