First Plus Fob Off Letter

**feebs** · 30th June 2008 13:55

Well I've got my first fob off letter from First Plus i.e. "you agreed you needed this", "you signed the docs" etc etc etc.

Is this standard practice i.e. sending you a thick document listing all the reasons that they acted properly and putting all the blame on you and hoping that you'll go away ?

Now need to ask for all the recorded conversations etc

Has anyone else been/got to this stage ?

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**Bog** · 30th June 2008 14:15

I never got a fob off letter, only letters saying they are looking into it etc.

This maybe because I did my SAR icon

first and got my telephone call icon

recordings first, then hit them with a request for refund letter.

The calls are key, as they will most likely provided the most evidence of mis-selling icon

!

**Braveheart Bear** · 30th June 2008 20:13

We did the following :-
S.A.R - (Subject access request icon

) - we got most of it.
Sent them a letter claiming mis-sold icon

- then got a standard fob-off letter.
Rejected their rejection - received a standard increased refund offer.
sent claim to the fos icon

who are now looking at the claim.

There are several claims on here - try the following threads.
http://www.consumeractiongroup.co.uk...firstplus.html
http://www.consumeractiongroup.co.uk...ml#post1477728
http://www.consumeractiongroup.co.uk...ml#post1495458
http://www.consumeractiongroup.co.uk...ml#post1496065

Enjoy reading and don't give up just because Firstplus managed to select 5 or 6 standard paragraphs and chuck them down on a piece of paper.

**feebs** · 1st July 2008 13:18

Thanks to you all for great advice.

Definitely going for SAR icon

now.

I knew I'd get a FOB off letter but it still makes you feel c**p doesn't it. However, the fight goes on !!

Feebs

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