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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Fraudulent Duplication of Signature onto CCA


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Hypothetical situation:

 

If I were to make a CCA request to a CC company, for example Mint. The CC then right back to me explaining that they cannot send the CCA as I didn't sign my request letter.

 

So if I got a colleague to sign it on my behalf, with a really silly signature, say for example 'Donald Duck', and the CCA returned to me as part of my request had the very same signature on it, hypothetically what would I do?

 

Is there a claim for compensation here? I know that Mint don't have the CCA that's been requested, so the debt is unenforcable. Hypothetically how would you punish Mint financially in these circumstances :)

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I doubt that Royal Bank Of Scotland would do that as its fraudulent.

 

In the instance they can't find your CCA they will likely however send you a copy of the current agreement for new credit card accounts... and try and pass that off as your agreement.

 

Under the rules and regulations they can exclude in a CCA s78(1) request the signature, the signature box and date the document was signed.

 

In the event that you have problems with them, apply for a copy of the executed agreement by submitting a SAR under the Data Protection Act 1998 specifically requesting it. Then when they don't comply submit a claim to court for it to be produced (not a claim for money).

 

Then finally go to court to get the debt judged unenforceable.

 

I know that there was a court ruling recently that stated that a debt is not necessarily unenforceable if they haven't supplied the CCA request, so you have to be thorough - hence the need for the SAR request as well.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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I stand corrected. Come to think of it remember Paul Waltons case where his CCA was "recreated".

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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