Thread: I don't want my account closed

I think Alliance & Leicester is being just silly now. A few weeks ago I received a cheque for my claim (all £90 of it), with the standard letter saying now that it's apparent that I don't agree to their terms further action will be taken at a later time.
I did as they asked, contacting Moneyclaim and stating the case was settled satisfactorily; then I wrote to the legal department to let them know this and to advise that I would like to continue my relationship with the bank, as it would be churlish to end a longstanding relationship over £90; considering I have 4 accounts with them; all with high balances. I could kick myself because I started my claim before A&L made this decision to close the accounts of those who complain.

Well, I received a letter from them yesterday saying my account will close on 7 August. I called Customer Service this morning and was advised that there is nothing that can be done at this point. Apparently, the closures department received my appeal and sent me a letter yesterday stating that the closure will stand. I reiterated that this is silly because A&L makes alot more than £90 from me every day, and that to close my account, and potentially 3 others (If I get bitter) is counterproductive. However, they wouldnt be swayed.

Has there been anyone who has sued and successfully remained a customer of theirs? I know alot of you say who would want to bank with such an institution, but I havent really had any problem with them before.

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I have also received a letter saying my account will close on August 7. I received £440 back from them - more than your £90 but not earth shattering.
Despite their charges, I had planned to stay with them also since they have the cheapest overdraft rate.
Anyone know if other banks are taking this 'win and close' stance across the board?

I have decided this is actually better for me. Initially, I didnt want the account closed because my husband had been with them for forever. However, its actually a benefit in several ways:
1) Nationwide has a branch right near my office, whereas A&L is about a 15 minute walk away. (so it can take a whole lunch hour if I have to go there)
2) Nationwide doesnt charge a load on overseas withdrawals with a debit card. Super for us since we travel so often)
3) Nationwide gives a far higher interest rate on the current account when you deposit over £1000/month into the account (which we will be doing)

I opened our Nationwide account the day after I received my letter from A&L. They are currently setting up the direct deposits now. I have asked them today for the status, but I may have to prepay several companies just to ensure there are no snafoos. This isnt really as bad as I thought.

I agree that A&L are no more money grasping sharks than the other banks and it is difficult to change. I got back more than £4000 in April and a letter duly followed in May saying they were closing my account on 12th June. The date arrived and passed and nothing happened. My direct debits were all paid on 1st July. I then got a letter saying they have noted I had not closed my account and they would do so on 12th July. Today my account is still sitting showing a £200 overdraft. However, I had a second current account with them and have simply moved over all my direct debits and have my salary paid into that. They don't seem able to connect all the accounts I have with them. To complete the irony I applied to open a savings account with £1000 of the money they reimbursed and got it!!