Thread: Zurich Ins Car Claim

Hi all,

Back in Jan I had a rear end shunt when at 5mph at a roundabout I bumped into the person in front. My car front end was not damaged but theirs had the bumper caved in. The 3 occupants of the car all claimed whiplash through Cogent solicitors. I forwarded the letter by recorded to Zurich and heard nothing at all until last month when I got a letter from Cogent to say that although agreement had been reached for compensation with Zurich because payment had not been received unless I pay within 7 days I would be taken to court. The next day I get the court forms from Croydon county court all officially stamped wanting the sum plus costs!! The only number which answers for Zurich is the Indian call centre which gives another 0870 number which no matter what time you call (9-6 @ 10p min) never answers. Have been on hold 20 mins plus. (At £2 a time). I sent the court forms onto Zurich without responding to the court to say its their problem to sort. Nothing has been heard since.

With all the stress, worry and costs involved trying to sort out this problem have I got a case for Zurich to answer. Will the CCJ register? If so have they got a bigger case to answer to??

Any advice greatfully appreciated.

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Hi

Not sure on your claim part but here is some other numbers for Zurich

0800 0158998 (works for motor/home claims)
0800 868686 (motor insurance)

also look at SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers for other no's

Hope this helps

As you are the policyholder, the CCJ will be issued in your name.

Reply to the CCJ stating that this is an insurance issue, photocopy the CCJ and send the original to the address in your policy.

Do not accept anything stated on the CCJ as this may prejudice the insurer's defence.

You should have somewhere a letter from Zurich claims dept with the claim reference so include this also with your response to the court.

If you used a broker to purchase the policy, the broker should deal with this on your behalf.

I'm afraid I can't help with personal lines numbers as I work in the commercial area of insurance.