1. Hunter Systems
Hunter is the name given to a software product developed and sold by MCL Software Limited. It detects frauds by comparing current applications received against previous applications received, to identify inconsistencies in the data, multiple applications etc.
Hunter systems can be set-up in a number of different ways:
a) Local Hunter * the system only matches data from within one company. For example: today’s mortgage applications are cross-matched against the applications received in the previous X years. Data on the individual may be held on the company Hunter system and by MCL.
b) Group Hunter * the system matches data across all the companies in a Group of companies. For example: today’s mortgage applications to XX Bank are cross-matched with XX Bank’s credit card and current account applications. Data on the individual may be held by the individual company Hunter system, by the Group Hunter system and by MCL.
c) Industry Hunter * the system matches data across companies in an industry who have agreed to allow their data to be used for this purpose. Mortgage Lenders have set up an industry Hunter, so have insurance companies and Local Authorities have set up an industry Hunter for Council Housing Benefits.
For example: an application for
motor insurance
to ‘Telephone Direct’ is matched with motor insurance applications to ‘Insurance On-line’ and ‘Owl Car Policies’. If there is a match it is reported to the insurance company concerned. Data on the individual may be held by the individual company Hunter system, the Group Hunter system, by the other companies in the industry on their Hunter or Group Hunter systems and by MCL.
d) National Hunter * the system matches data across up 50 or more companies who have agreed to allow their data to be used in this way. For example: an application for a mortgage is cross- checked against millions of applications received by any of the 50 plus companies, as far back as
6 years
ago. Any match is reported to the company concerned. Data on the individual may be held by the individual company Hunter system, the Group Hunter system, by the other companies in National Hunter on their Hunter or Group Hunter systems and by MCL. National Hunter includes nearly all the mortgage lenders and many credit cards and personal loan companies. Nearly all banks and building societies use National Hunter. CIFAS data on confirmed frauds is held on National Hunter.
2. How Does Hunter Work?
Applications received by the company are entered into their own databases and the application data is passed or transmitted to MCL. They cross-match it against other application and fraud data, including CIFAS according to which Hunter scheme, the company participates in. If it is the most widely used National Hunter, any matches are reported back to the National Hunter members to investigate. National Hunter matches are decided by a set of rules as to what is a match and what is not.
Example: A mortgage application is made to a National Bank. It matches against 6 applications to other mortgage lenders and against 3 applications for credit cards. The matches are reported back to the Bank and the data is stored on its internal Hunter system. The Bank investigates the matches, and sees the matching application data in full through the system. They then decide the mortgage application is fraudulent and place an indicator on their Hunter systems that is transmitted to the National Hunter database at MCL to indicate the application is a fraud. No-one will then do any business with that customer.
If National Bank decide the application is just suspicious rather than fraudulent, they place a suspicious indicator on their Hunter database.
These indicators are stored by the individual company Hunter system, the Group Hunter system, by the other companies on their Hunter or Group Hunter systems and by MCL. If a mistake is made, how can the individual ever know all the records have been corrected? Never.
The fraud data is kept for 6 years or more and stops individuals ever getting a mortgage during that time. Other fraud data (including mortgages) in the industry is discarded earlier than this. Why is Hunter fraud data treated differently? The Data Protection Commissioner lets them get away with this.
Data is stored on so many parts of Hunter by some many companies on different databases, that when a mistake is made and later corrected, how can a customer have any confidence the data has been removed from every database?
When a mistake is made, one fraud database may be corrected, but there are no procedures to ensure all the others are. Hunter, CIFAS, and any others should be required to ensure this is the case.
The Chairman of Hunter is a woman from
Nationwide
Building Society. The Hunter Association is not a limited company so you can take her to court personally if you find something wrong with the data. Only when someone does so will this system become transparent to consumers. Others on the Association management committee are from Britannia Building Society, Northern Rock, Grabbey National,
Barclays
, and so on.