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Got abit of a bizarre one.
In January 03 a home loan for house repairs was taken out which was repaid in full using money when we remortgaged in June 03.
Unbeknown to us the conveyancer that dealt with the redemption of the loan did not cancel the PPI and we first became aware of this when we received a letter saying our insurance was nearly finished.
Now they are claiming that we could have claimed against the insurance even though the loan didnt exist, and further....they will not pay it back because we didnt ask them to cancel it. After referring this to the fos they wrote and requested that they deal with the complaint.
I got a letter today saying that GE Money could have done one of two options, they did have the option of cancelling the insurance. The other option was to carry on with the insurance and use it should the need arise.
They have also enclosed a photocopy of a page they claim has come from book that we should have been given apparently. I have written back and asked for the original book not just a photocopied page as I have a niggly feeling they are trying to pull a fast one.
I have all the paperwork, and I do not have a booklet explaining anything about the PPI. As I understood it the PPI was essential to get the loan. The man that sold us the loan to cover reroofing (warmroof) sat in our dining room and dealt with all this.
So it looks like we have paid over £1650 for a PPI we neither needed or understood. We do we stand? I know I am being conned here but is there really anything I can do about it? I haven't had their final response so I can't forward it onto the FOS to look into further.
If you're not happy with their response, tell them you want their final response and go to fos, that's what you were going to do anyway. What do you care whether GE are happy for you to do so or not? They're obviously trying to get you to give up.
Incidentally, you keep on saying "they" without specifying whether it's GE or FOS you're referring to, that makes it really difficult to know who said or did what. ;-)
Apologies to people who I was in the process of helping, I may be gone some time.
trouble is ge weren,t regulated then so i think you may find the fos are unable to help.ge will continue with the fob off ,maybe even offer you the fla. your situation sounds much the same as mine no insurance docs provided .do the usual with the SAR then an lba ,then file at court.it,s taken me 14 months to get the result i wanted all be it having to agree to a gagging order
Yeah I see your point regarding the use of the word "they".
It was fos who wrote to GE Money after my initial complaint to FOS as I wasn't getting anywhere with GE Money, GE have not sent their final response just another letter full of words! (If you get my meaning)
GE money bought out First National who the original loan was with. I fully intend to sue... but I am exhausting all other avenues first.
It was originally a secured loan, which was arranged by the saleman who sold us the roof repairs. When this loan was cleared the financial advisor and conveyancer dealt with it. To be honest I didn't need the PPI as I had two separate insurances I was paying via direct debit for sick pay, redundancy etc with an American company so why the hell I signed the Credit agreement with that on for I will never know. I have never had PPI for anything else other than for a car company and that has been cancelled. I honestly don't remember agreeing to it but then I can't say 100% for sure. GE have admitted that they could have cancelled it but didn't. I checked the paperwork in the loft last night where I still have all the certificates and guarantee for the roof and other improvements that were done that year and I have a copy of the credit agreement in the plastic wallet (I like to keep everything together!) and there is not a booklet or leaflet regarding the PPI. So I guess I should have had it.
before regulation in jan 05 the documents would have been provided by the insurance underwriter,but since then it is the responsibility of both the insurance provider and the bank/broker that the relevant documents are provided. you could try an SAR to the underwriters and request a copy of the policy document that they should have provided to you in the first place.
Well thats the strange thing, the letter we received stating our insurance was due to finish (which was what alerted us to this in the first place) was Cardif Pinnacle which we have never heard of. We wrote to Cardif Pinnacle to ask what insurance they were talking about as we hadn't got a clue who they were and why we would have an insurance with them. Thats when we found out GE Money had taken First National over and the insurance in relation to the loan was with Cardif. The only other correspondance from Cardif is to say that they have referred the matter to GE Money.
GE Money
and we first became aware of this when we received a letter saying our insurance was nearly finished.
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Re: GE Money
all be it having to agree to a gagging order 
