Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Wanted some help with the approach to the following problem.
The wife ordered some items from a catalogue company that she has been using for years without issue. She is and always has been in good standing with them.
Unfortunately the items were not quite what was expected so she arranged for the items to be collected for credit.
The items are still appearing on her statements despite being returned.
She has challenged them as to why the items are appearing on her statement still.
The catalogue company in question say they have done a "trace" and cannot find the items.
They have asked for a photocopy of the collection chitty...........
Yep, you've guessed it!!!!
The wife cannot find the said chitty and infact swears the collection agent never gave her one (or the chitty)
Whats the best way to approach this as it's their word against ours.
There should be a transport record of the calls the driver made.
It is a start and from there they should be able to follow the paper trail. (Hopefully)
I would put everything in writing and put the onus back onto them to trace the missing items and paperwork.
Catalogue Query
never gave her one (or the chitty)
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