Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I'm currently trying to claim back charges on behalf of my boyfriend from Barclays. I sent off the Data Protection Act information request letter and received one back saying the following:
" Please be aware that the bank is not under and obligation to present information according to any particular format. Therfore, your request to assemble as schedule of charges is turned aside. You may of course obtain this data from copy statements and these will be supplied to you within the next few weeks, without charge on this occasion. As the Bank is providing the copy statements on a complimentary basis your payment is returned herewith.
As regards you mention of 'manual intervention', the DPA does not oblige the bank to comment about internal policies and procedures. Furthermore, in the context of managing day to day transactions arising from out of order accounts, the bank does not hold the information you have requested in a form that would be covered by the DPA. Whilst aggregated information is retained for statistical purposes, this would not constitute 'personal data' under the DPA and therefore would not be covered by a s.7 DPA Subject access request. For the avoidence of doubt, the fact that we do not gernally record information in a way that is caught by the provisions on the DPA is in no way an admission that there was no such manual intervention"
yours etc.
They returned our £10.00 payment.
My take on this is that they are sidestepping the issue of 'manual intervention' by saying that they don't keep that information. this would mean that they are trying to avoid admitting the fact that no manual intervention has EVER been required.
What do other people think - has anyone received a letter like this?
Hi, This is an identical letter to the one that I recieved, do not be put off, it is a standard response that most will get. I have been waiting now for 23 days for my statements, if they are not here in the next few days I will be sending a reminder of their duty under the DPA. Good luck.
Data Protection Act letter
. I sent off the Data Protection Act information request letter and received one back saying the following:
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Re: Data Protection Act letter
Re: Data Protection Act letter
