Thread: Please help, I am new to all this!!!

Hi, I have never posted on a forum before and hope I am doing this right. I want to reclaim charges from Barclays. After reading all I could on this site I sent a letter off to Barclays, the one asking for details of charges. I have received the following reply.
We refer to your letter of 21 June, which was passed to this department for comment due to your request for certain information, relating to bank charges, under the tems of the Data Protection Act ("the DPA").
Please be aware that the bank is not under an obligation to present information according to any particular format. Therefore your request to assemble a schedule of charges is turned aside. You may of course obtain this data from copy statements and these will be supplied to you shortly without charge on this occasion. As the bank is providing the copy statements on a complimentary basis your payment is returned herewith.
As regards your mention of "manual intervention", the DPA does not oblige the bank to comment about internal policies and procedures. Futhermore, in the context of managing day to day transactions arising from out of order accounts, the bank does not hold the information you have requested in a form that would be covered by the DPA. Whilst aggregated information is retained for statistical purposes, this would not constitute "personal data" under the DPA and therefore would not be covered by a s.7 DPA Subject access request. For the avoidance of doubt, the fact that we do not generally record information in a way that is caught by the provisions of the DPA, is in no way an admission that there was no such manual intervention.
yours sincerely
Peter Townsend
Manager, Barclays Data Protection

I hav'nt a clue what this means. I sent £10 payment which was returned with this letter. What do I do next. Can anybody advise please Thanks

Thanks, I appreciate your reply. I really need to do this as I have paid a small fortune in charges, just need a little help and reassurance along the way. I will wait for statements and let you know how I get on.