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Ok bought chainsaw yesterday from Argos, Had a crack at my conifurs (grrrrr) this evening and after a hour or so the i had a break, came back and chain saw does not work?????
MY concern is i`m off next week on holidays to mainly be working on my conifurs (12 of them!!) and when i go to argos tomorrow i dont want them to repair the item as NEED a chainsaw fior the week???? where do i stand on getting a replacment from them??
Re: Bought Faulty Chainsaw from Argos whats the deal on returns!
Stupid question maybe, but you're sure you haven't simply tripped it / run out of petrol?
Only asking, but yes, as it happens, as long as you have the receipt, you should have no problems, I had to take a chainsaw back a few months ago within a few days of me buying it and they just refunded me, no questions asked.
Apologies to people who I was in the process of helping, I may be gone some time.
Re: Bought Faulty Chainsaw from Argos whats the deal on returns!
Originally Posted by Bookworm
Stupid question maybe, but you're sure you haven't simply tripped it / run out of petrol?
Only asking, but yes, as it happens, as long as you have the receipt, you should have no problems, I had to take a chainsaw back a few months ago within a few days of me buying it and they just refunded me, no questions asked.
lol, new there was somthing
its a eles one and the smoke coming fromt the motor kinda give it away
thanks guys, i`ll be returning this tommorrow so i`ll let you know how i got on!
Re: Bought Faulty Chainsaw from Argos whats the deal on returns!
I will be very surprised if you get an immediate replacement. If it did not work when it was plugged in, maybe, but it has been used and I think they will want to inspect if for abuse first.
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Re: Bought Faulty Chainsaw from Argos whats the deal on returns!
You will have the right of recission under the "old" system and so could easily obtain a refund if that is what you wish for. If they insist on repairing it, tell them that you are not claiming under Part 5a of SOGA (which is the newer system).
Re: Bought Faulty Chainsaw from Argos whats the deal on returns!
Argos have replaced all sorts for me with no hassle at all... including electrical items. I've taken jewellery back for my daughter, curling tongs (hair) straighteners and even an Ipod (which was replaced 3 time in all). With Argos Direct, they've replaced a bed, sofa bed, mattress.... and I've even ordered something completely different to replace them with at times.
I'll be very surprised if you have any problems with them.
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Re: Bought Faulty Chainsaw from Argos whats the deal on returns!
Argos have a really good returns policy, I'd be utterly supprised if you are refused a replacement or even money back.
Thanks
- Hobbie
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Re: Bought Faulty Chainsaw from Argos whats the deal on returns!
As long as you have no petrol in it (YOU MUST have no petrol in it) they will replace it without question (as you are entitled to a refund anyway)
I am happy to offer helpful advise in many consumer problems based on my retail experience. I do not represent any company, and any advise I do offer is my opinion and how I understand the law. I have no authority to create any terms for any company I do work for and will just nudge you in the right direction without breeching their trust.
Re: Bought Faulty Chainsaw from Argos whats the deal on returns!
Originally Posted by wayno23
its a eles (I read that as elec as it was in response to my question about running out of petrol) one and the smoke coming fromt the motor kinda give it away
Originally Posted by blitz
As long as you have no petrol in it (YOU MUST have no petrol in it)
Here's hoping anyway.
Apologies to people who I was in the process of helping, I may be gone some time.
Re: Bought Faulty Chainsaw from Argos whats the deal on returns!
Well just to let you all know returned item today all boxed and reciept..... As they did not have any in stock the refunded my money, didnt even have to really explain just did a refund so i`m happy
Bought Faulty Chainsaw from Argos **SORTED**
to mainly be working on my conifurs (12 of them!!) and when i go to argos tomorrow i dont want them to repair the item as NEED a chainsaw fior the week???? where do i stand on getting a replacment from them??
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Originally Posted by Bookworm
