Thread: PPI success with Cahoot / Abbey ***WON ***

I was going to update my thread re PPI on my old Cahoot credit card when I realised I never started one

Thought it would help moral to start one anyway to confirm that after a couple of letters to Cahoot and one more to Abbey they have agreed that as I applied over the internet I did not receive all the info and therefore they are recharging me plus interst (not contractual as I tried for though lol).

I am therefore expecting a cheque for £557 shortly and am very grateful for all the help and advice!

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Oh thanks Adamski I'm feeling all warm and fuzzy It is good timing seeing as I'm redundant as of Tuesday

Well Done you,

chuffed for your great result

Enjoy the moment

aa

Thanks aa - you next then

Hello sparklez,

it would be nice for an early response from the bank saying yes we were wrong and here is the money you require

But it will probably be the usual you had 30 days to cancel etcetc and we followed all the rules.

My letter will be going soon.

Regards

aa

My mum has a loan with Cahoot and she paid PPI for at least 12 months before I cancelled it on her behalf because it was extortianate.

What letters did you send as I may try and reclaim what she paid out.

Start with the full S.A.R - (Subject access request) request to get all your statements etc

http://www.consumeractiongroup.co.uk...s-request.html

interest calculation spreadsheets

http://www.consumeractiongroup.co.uk...eadsheets.html

First letter (the template is in the first post)

http://www.consumeractiongroup.co.uk...claimants.html

My letter was as follows:-

Dear Sir/Madam

Ref: Credit Agreement & Payment Protection Insurance

Credit Card a/c No: 4159291141850483

Thank you for providing copies of my statements re the above accounts to January 2002 .

I purchased the above Payment Protection Insurance policy from you but now believe that I was mis-sold this policy for the following reasons:

This is due to the fact that I was not given the correct information when the policy was sold to me, as

• having recently looked at the paperwork you sent for my credit card I now realise that I had been paying for insurance that I did not know I had taken out so this could not have been explained to me.
• I was not told that the policy was optional
• I was not given full information on what the policy would and would not cover before signing up to for the card.

Unless you can satisfactorily justify to me that the policy was fair and reasonable I am requesting a full refund of all premiums £xxx.xx, that I have paid from March 2002. As I believe I have been deprived of this money I also expect 8% statutory interest, the amount a court would award, to be added to each payment made £xxx. I therefore require a total of £xxx.xx to be refunded to me.

I look forward to a full and prompt response to this letter and for the matter to be concluded within eight weeks or I shall be contacting the Financial Ombudsman to investigate my complaint.

Yours faithfully,

Sparklez

I have to say Abbey/Cahoot gave in very quickly. They did send me a large questionaire to fill in which I refused to do stating they would have all the information in their records and I had already highlighted my complaint clearly.

It took quite a wait though but when I finally got their letter they agreed with my complaint and refunded me plus interest (although not at 8% they have provided at base rate plus 1% which is slightly less!)

I'd say go for it Heather - its worth a try

Well done x

Hi Sparklez, just found your thread from the PPI successes, well done!

I am pursuing a PPI claim with Cahoot also, although it has taken them nearly a year to send me my cca. Anyhow, when you received all the info from them, was there anything that said you signed up to PPI or any reference to it? From the info they've sent me I can't see anything about it (even on the cca). Did you challenge them on this?