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Hi just joined so not sure if im posting in the right place or not and not to clued up about financial practices so bare with me.
Looking for some advice regarding a RBS Loan i had.
I took the loan from the RBS about 3 years ago i decided to put all my debt together in another loan which i received so i contacted the RBs for a settlement figure which they gave me over the phone, the finance company isssued a cheque for the amount and i sent it to RBS. In the mean time another payment was taken of my account which was explained that the difference between the 2 settlement figures would be paid back to me which it was about £330.
I was then suprised to see that another monthly payment of £366 was taken of my account less than a week after them paying me the difference and therefore settling the account which dissapeared of my internet banking.
I called them regarding what had happened and was informed that the payment that was taken of after the loan was settled had been taken in consideration when giving me the settlement figure. When i asked to speak to a supervisor i was cut off after being put on hold.
So can anyone tell me if that this is correct or not, as it seems a bit strange that after you ask for a settlement figure and they then pay you back the difference they then take another payment of you.
my friend is just starting to query her settlement figures too (different bank tho). She has sent a recorded delivery letter to the complaints dept asking for the the early settlement statement, including the Breakdown of figures, as she 'believes a mistake has been made'. lol, tactful at least to give them a chance to sort it out the easy way at first.
she has given them 14 working days to get it to her and if she doesn't get anything she will just S.A.R. them and get trading standards to check the figures over.
Yours does sound iffy, I mean, the settlement figure is an exact calculation, there shouldn't be money bouncing about afterwards! I would defo get them to confirm all your figures in writing to check.
RBS loan
Loan i had.
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