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I bought a mobile over the web,the company (x) in question enterd the wrong bank details, the network provider o2 accused me of fraud,,but (x) company admitted the mistake but o2 are having non of that have ,now i am disconnected which i accept but are not releasing my mobil no which i have had years
You may lose it, as it will automatically revert back to the original network that issued it. To move this forward get a written statement from the dealer that made the wrror. This still will not release you from your contract, but may assist in reconnection unless if was for non-payment.
is ther any way i can get number from the the original network .
The reason being this number was used as part of my business. & I do have letter from the company saying its there mistake. if so what action can i take against this company (legal if possible) and o2
The short answer is 'yes' - but it is a tortuous non-standard process that could fail if you come up against someone who cannot be bothered or doesn't know what to do. In my case, I had 'bought' my gold number and had it on Cellnet for 8 or so years before porting it to T-Mobile. The service was terminated without my knowledge and T-Mobile said the number had been returned to o2. I went to O2 with the invoice showing I had bought the number and I wanted it back... they obliged. Having the paperwork may have helped, but it isn't guaranteed!
how and were do i find out if i can obtain the number, or the original net work which own the number! and how about the legal side of this case with o2 and compney (x). o2 have cancelled the contract and have agreed to refund my deposit !! i hope
Disconnected ported numbers are returned to the network routinely for re-allocation. I don;t know the timescales, but it was mentioned they go back quarterly (after cessation) however reissuing takes considerably longer as many of the numbers are quarantined pending reissue, and many 'old' numbers never are due to load balancing requirements on the networks HLR's (Home Location Register).
I don't know enough about your problem to hazard a guess - it the only issues was a failing DD, then as it always remains the subscribers duty to pay, getting out of an agreement because they didn't take paymet isn't usually a successful gambit.
The story goes like this, orderd a phone over the web from a compny call vanillla mobile part of carphone warehouse paid a deposit of £150.00. vanilla sent out two phone to my address first phone on right address wrong name, i sent back the phone to vanilla mobile. they sent me another phone with my name and address. i used the network for 2 months, bills were sent by o2 to me believing the money was taken from my deposit. Than suddenly i am off net work, 02 accused me of fraud. i do have a letter from vanilla mobile about the mistake which was faxed to o2. Vanilla mobile enterd some one else bank details instead of me .
I'm assuming you actually ordered two phones? Based on what you've said, there's nothing to cause o2 to claim any fraudulent activity, and if they tried this on me I'd be litigating immediately. The £150 is a surety, and I'm not aware of this being used as a 'pot' to take payments from unless expressly agreed. If you've paid nothing since the deposit, this could be your problem, as they'd want to see money coming in, not the deposit being eroded.
no i only orderd one phone , but Vanilla mobile send me two. the order was processed twice by Vanilla. My d/d was taken out from the 1st phone i recived which was some one else name
In that case, it is Vanilla mobile that is causing the problem. You need to get them to have one of the contracts cancelled - it would appear both are registered to the single address, causing the problem.
The main thing is that i need to get my number back . I am just the middle
caught in this mess . As i said i have obtained a letter from vanilla about there mess. o2 have cancelled my contract and taken 2 months rental.
problem with o2
accused me of fraud,,but (x) company admitted the mistake but o2 are having non of that have ,now i am disconnected which i accept but are not releasing my mobil no which i have had years
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