FSAN Handbook (What the FOS use as guidelines)

**adamski** · 22nd May 2008 21:00

These are the rules that the fos icon

use to judge complaints I hope this is of help to others I found this part of the FSA site hard to find but very useful.

FSA Handbook - Full Handbook

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**alanalana** · 22nd May 2008 22:30

Hi Adamski,

would you be ok if I put the link in my links in the stickies section with due credit to you?

aa

**ReasonableRon** · 23rd May 2008 10:34

If I may correct the OP slightly - these ruless appear to be the one's that the FSA expect FIRMS to abide by - not the one's which the fos icon

follow.

The FOS have their own guidelines - available via their own website.

**adamski** · 23rd May 2008 13:31

Well Reasonable Ron
Do the fos icon

not follow these at all then? correct me if I am wrong but i thought the FOS followed FSA guidelines? and if they do not then why do these FIRMS follow FSA guidelines i.e whats the point? If the FOS have completely different guidelines?

Please allow me to quote from a letter recieved by a well known financial insitution if I may

""Should you not be able to provide any such evidence , please accept this letter as our final response. If you decide to refer your complaint to the Financial Ombudsman Service FOS, considering the documents available to me, we would request your claim to be dismissed icon

under the FOS rule DISP 3.3.1 (3) R on the grounds that it has not reasonabnle prospect of success.

Your thoughts please?

**adamski** · 23rd May 2008 14:03

Hi Adamski,

would you be ok if I put the link in my links in the stickies section with due credit to you?

aa

alanalana it would be an honour please feel free.

**ReasonableRon** · 23rd May 2008 16:14

I know it's splitting hairs, but the section you linked to (Section 1) was the FSA complaint handling rules for FSA authorised firms. The fos icon

may well check that a firm has followed these rules but these are not the actual rules by which the FOS judge complaints.

The FOS section is simply two sections below - Section 3 - as the correspondent in your letter correctly refers to.

**alanalana** · 23rd May 2008 19:23

Hi adamski,

duly linked your link

thank you

aa

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