Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
ebay has reviewed it's Buyer Protection policy and their silly new rule has left sellers wide open to all sorts of abuse by unscrupulous buyers.
Please take a minute or two to sign our petition, we're hoping that they will see sense and reverse this diabolical rule before all their members take their business elsewhere!
eBay- What About Seller Protection?? Petition : [ powered by iPetitions.com ]
I am a layperson not a legal expert, my advice is offered without prejudice or liability, it is purely my opinion based on personal experience and should be treated as such. If in any doubt seek the advice of a qualified professional.
So will ebay get to see this petition and if so how?
Will ebay take any notice even if you get a billion signatures?
Trading Standards wants your help
Dubious website businesses Conterfeit alcohol and cigarettes Illegal sales of alcohol, tobacco, knives & fireworks to children Cowboy builders or tradesmen Car clockers Counterfeiters Aggressive selling
Never phone or accept phonecalls from debt collection companies.
If you don't believe you can win, there is no point in getting out of bed.
_________________________ ________________ _________________________ ___________________
I totally agree this new Buyer protection is ridiculous.
But anyone who knows how ebay work must realise that they will do exactly what then want despite what their customers think or want.
I am a layperson not a legal expert, my advice is offered without prejudice or liability, it is purely my opinion based on personal experience and should be treated as such. If in any doubt seek the advice of a qualified professional.
I had a buyer once who left negative feedback for me becuase the 1st class item didn't arrive to him until the 3rd day after posting! I even scanned the receipt to show him I had sent it within 3 hours of auction end!
I guess some numpty could still do this yet I can't do anything?
ebay was once fun but it's a bit of a joke now really and I rarely use it but I will sign.
In reply to post#9.........Obviously! ! But only by making feedback rights equal again are people going to get the whole story, buyers can neg bad sellers (and good ones if they choose to) but sellers can't neg bad buyers?? Where's the fairness in that??
Transactions are a two way process in which both parties should have equal rights at all times. Fairness and balance??
SM
I am a layperson not a legal expert, my advice is offered without prejudice or liability, it is purely my opinion based on personal experience and should be treated as such. If in any doubt seek the advice of a qualified professional.
Well, I have a different view. Sellers on ebay are normally businesses that use Ebay to sell there goods. Some use Ebay as a way of getting out of there responsibility to deal with customers that High Street stores need to deal with. I think this is a matter of a few spoil it for the rest. The seller can choose not to leave feedback. He can also explain negative feedback and the buyer can then decide to purchase or not. This is my opinion.
Just some guy. I try to help, but all advice is my opinion.
Mnrbig,
The majority of sellers on eBay are small scale sellers like myself who are trying to sell good quality items that they no longer require. (at least that's how alot of them began and are still operating)
I agree that there are some terrible sellers on eBay, I myself have fallen foul to more than one! I paid around £26 for an item through paypal, (apparently with up to £500 buyer protection) it didn't arrive, I contacted the seller on numerous occasions without response, then I opened a dispute which I won, PayPal refunded me £2.99 and the seller disappeared, presumably to start up under a different ID!
Another took over a month to deliver a pair of trainers, giving me every excuse under the sun before they arrived. I left him Neutral f/b as the service I received was less than satisfactory and I found him to be slow, uncooperative, rude and dishonest. He negged me!!
You're saying that a seller's negative feedback can be explained, but only if the prospective buyer invites the seller to do so, buyers are anonymous to sellers until they make contact but most don't, they just look at the f/b score and draw their own conclusions.
I refunded a buyer recently for an item which I KNOW I described truthfully, it was brand new and had never been worn or therefore washed, she said it had pit stains and belonged in the clothing recycling unit! She offered to return the item but I would have to pick up the return P&P costs too and she could easily have sabotaged the item so I declined. After a short while I got sick of arguing over a couple of pounds so refunded her and told her to enjoy her free item. I had NO OPTION but to leave positive feedback but the comment I left her was far from positive. She negged me then complained to eBay that my f/b was in breach of regs and they removed it, I had to send three very detailed and very angry emails to eBay in order to have the neg she left me removed.
She still has 100% feedback, sure, she keeps her buyers happy (as most of us who value our reputations do) but no seller can leave her negative feedback, so people are not getting a true representation of what she is really like to do business with.
After dealing with this horrible woman I visited the discussion forum and was astonished to see the hundreds of members who have experienced similar situations since the new rule came into effect, this spurred me on to start the petition but everywhere I post a link to it, it gets removed
I think you're right in saying that it's a few that spoil it for the rest, but it's on both sides of the coin, buyers AND sellers.
BUT......the fees that generate a vast amount of income for eBay AND PayPal are payable by the seller and ONLY by the seller, some powersellers have hundreds of pounds in fees per month, yet eBay has taken away basic rights such as freedom of speech and the ability to seek redress when they are wronged and pass their knowledge onto others.
eBay are becoming greedier by the day and soon people will only be able to pay for goods via PayPal, they've already brought that little gem in in other countries.
SM
I am a layperson not a legal expert, my advice is offered without prejudice or liability, it is purely my opinion based on personal experience and should be treated as such. If in any doubt seek the advice of a qualified professional.
eBay used to be once upon a time fun to use, but it has outgrown its socks, and because it knows it is the market leader on online auctions does what it wants, when it wants. I remember the days when it first started, and then it was how you'd expect an auction to be. Gone are those days.
R.I.P.
eBay
Thanks
- Hobbie
-------------------------------------------------------- Under no circumstances should you speak with a Debt Collections Agency via telephone, request that all future correspondence is done in writing, a letter template for this can be located here.
Any views expressed are solely that of my own, any advice or information offered is provided in genuine good faith, and should be checked prior to acting upon.
If my post helped you in anyway, please click on the scales to the left.
Some use ebay as a way of getting out of there responsibility to deal with customers that High Street stores need to deal with.
eBay sellers have a responsibility to their buyers too, most honour it, the bad few don't, wasn't that the whole point of the feedback system in the first place though?? To warn others about the bad few?? Shame it's one-sided now............ I have never had a dissatisfied customer on eBay, after four years my f/b score was 100%.......that is until the new policy, it's absurd!
I am a layperson not a legal expert, my advice is offered without prejudice or liability, it is purely my opinion based on personal experience and should be treated as such. If in any doubt seek the advice of a qualified professional.
eBay used to be once upon a time fun to use, but it has outgrown its socks, and because it knows it is the market leader on online auctions does what it wants, when it wants. I remember the days when it first started, and then it was how you'd expect an auction to be. Gone are those days.
R.I.P.
eBay
Absolutely agree. The whole attraction to me was a good bargain, which an auction can produce, but it's not now.
If you browse through the sales there can be things like £100 holiday vouchers selling for £99! What's that all about? Saving a quid!
And be careful now too. I saw a brand new Remington shaver, RRP £49.99, being sold on ebay for £24.99 + £5 p+p.
Yet a quick google of the same model showed tesco selling it for £13.99 + £4.80 delivery!
Well, I have a different view. Sellers on ebay are normally businesses that use Ebay to sell there goods. Some use Ebay as a way of getting out of there responsibility to deal with customers that High Street stores need to deal with. I think this is a matter of a few spoil it for the rest. The seller can choose not to leave feedback. He can also explain negative feedback and the buyer can then decide to purchase or not. This is my opinion.
I'm sorry but the vast majority of sellers on ebay are individuals & not commercial businesses & even amongst those the rogues are thankfully few & far between. So why they should lower the bar for every seller is beyond me but as I sell the very occasional item on ebay should any deliquent buyer leave me poor feedback, ebay after I warn them will, not for the 1st time, find themselves in court to fast it will take their breath away
I am a layperson not a legal expert, my advice is offered without prejudice or liability, it is purely my opinion based on personal experience and should be treated as such. If in any doubt seek the advice of a qualified professional.
A buyer claimed none receipt of an item I sold last year then tried to reclaim payment via paypal but I had is as my want already removed the funds to my bank. He then left critical feedback claiming he had been ripped off, probably in the forlorn hope that I would refund him without futher question.
His game failed because I had a signature (which he claimed wasn't his) but after I sent him another unsolicited 'parcel' to be signed for from a different address he conceded it was. When told of this attempted fraud & asked to remove the offending feed back the Muppet's at ebay refused prompting me to issue proceedings for defamation at which point they complied & paid my fees
Also there have been attempts to have me pay fees I do not owe etc
Im a bit worried, just sold a mobile to guy in Hungary, he bid at the last minute. When I read his feedback was slightly horrified, 8 negs and 1 neutral but his score only showed 4 negs! Some of the comments implied that he tries it on saying goods not received and then tries to claim back through paypal. He has now paid me, but I am worried about leaving the money in Paypal (was saving it for holiday in July). I m posting the phone today, but will pay extra to have signed for delivery.
Have you noticed though, that if you get a neutral comment it carries the same weight as a negative... my feedback score has always been 100% until these new rules and I had two silly neutrals (think some buyers do not understand what a neutral is .... especially when Im selling in the main unwanted clothing from my own wardrobe......and I stated 'used') so now my feedback has gone down to 99%.
eBay invites the [problem] artists in!!
has reviewed it's Buyer Protection policy and their silly new rule has left sellers wide open to all sorts of abuse by unscrupulous buyers.
Reply With Quote
Originally Posted by mnrbig
