Jump to content


  • Tweets

  • Posts

    • Your page numbers should run through your WX and exhibits so im concerned its page x of 9.
    • Paragraph 18 – you are still talking about Boston stolen items. About time this was fixed??? Paragraph 19  In any event, the claimant's PS5 gaming device was correctly declared and correctly valued. The defendant accepted it for carriage and was even prepared to earn extra money by selling sell insurance in case of its loss or damage. New paragraph 20 – this the defendant routinely sells insurance in respect of "no compensation" items (a secondary contract contrary to section 72 CRA 2015) new paragraph above paragraph 20 – the defendant purports to limit its liability in respect of lost or damaged items. This is contrary to section 57 of the consumer rights act 2015. The defendant offers to extend their liability if their customer purchases an insurance cover for an extra sum of money. This insurance is a secondary contract calculated to exclude or limit their liability for the defendants contractual breaches and is contrary to section 72 of the consumer rights act 2015. New paragraph below paragraph 42 – the defendant merely relies on "standard industry practice" You haven't pointed to the place in your bundle of the Telegraph newspaper extract. You have to jiggle the paragraphs around. Even though I have suggested new paragraph numbers, the order I have suggested is on your existing version 5. You will have to work it out for your next version. Good luck!   Let's see version 6 Separately, would you be kind enough to send me an unredacted to me at our admin email address.
    • UK travellers have been turned away at airports because their passports are not valid for EU travel.View the full article
    • i think theres been MORE than amble evidence of that and am astonished that criminal proceedings haven't begun.
    • Yep, those 'requirements' not met to shareholders satisfaction seem to me to be: 1. Not being allowed to increase customer bills by 40% (of which well over 50% of the new total would NOT be investment) 2. 1 plus regulators not agreeing to letting them do 'things in their own time (ie carry on regardless)
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

How long should a fridge freezer last?


ted22
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5090 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi everyone

 

In normal circumstances how many years would it be reasonable to expect a fridge/freezer costing say £270 new to last?

 

I'm thinking about 5-6 years so I'm actually looking for some kind of printed backup from a reputable organisation to take into the small claims court against Comet.

 

I understand the Consumer group 'Which' done a manufacturers survey some years ago regarding this which I am trying to track down but would be happy if anyone could point me towards a more up to date report as to what is a reasonable expectation of a fridge/freezers life.

 

Many Thanx

Link to post
Share on other sites

Write to the manufacturer, say you are considering buying one of their products and could they please let you know the life expectancy.

 

Alternatively search for the make/model on t'internet and see if this tells you or the MTBF (mean time between failure). Divide that by the number of hours in a year.

Link to post
Share on other sites

Hi

 

 

pgh7447 that site doesn't show f/f just fridges but it does give some idea thanx

 

patdavies ive emailed the maker and am waiting a reply

 

not sure I understand mtbf though

 

I'm really looking for something definitive to show the judge.

 

I'll give you a laugh though

 

I emailed retra the trade orginasation for electric retailers with the same question about life expectancy

 

they replied with :

"Unfortunately, the gentleman who has technical knowledge is out of the office until Tuesday 27th May" LOL

 

I guess it must be rocket science:)

Link to post
Share on other sites

Hi again

 

I have just received a reply from an email to the makers technical services and they say 5-7 years, thats helpful

 

any other websites or info would still be very helpful

 

thanx

Link to post
Share on other sites

not sure I understand mtbf though

 

 

 

MTBF is the average time between faults on an item.

 

Can you post the make/model? Others may have the same model and if you get a slew of responses saying that theirs lasted 10 years, it may be persuasive to the judge.

 

The website that you have been pointed at is US and the defendant will quite reasonably point out that US spec devices are completely different from UK spec. and therefore the details on the site are irrelevant.

Link to post
Share on other sites

Has no one else any idea regarding the original question in the thread title?

 

The problem is you could ask 10 different people and get 10 different answers, as they would be merely giving their opinion.

 

If it got to the point where you had to take it to court, the judge would be interested in what a professional thinks. The manufacturer has already advised you that it should have lasted twice as long as it has done, this will probably be your most powerful piece of evidence. If you want a second opinion then you could ask someone like RETRA.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

Link to post
Share on other sites

What I was hoping for was a something like the 'Which' report ( that I have been trying to obtain from them, without luck so far) findings some years ago

 

They asked the leading manufacturers of 'whitegoods' ie large kitchen domestic appliances how long they they would last.

 

This answer from the guardian .co.uk in march 2006 reads

 

"But a survey by Which? of manufacturers into how long they believe different types of appliance should last made interesting reading. All of them said their goods should last five years or more."

 

I'm not sure a judge would accept an article from them but the original 'which' report may cut some sway.

 

This situation must have occurred in courts many times so I hoped that someone here may have some definitive answers regarding evidence that a court would accept, thats why I posted here.

 

I am contacting the author of the guardian piece

 

as for Retra, my confidence is fairly low in receiving an unbiased reply.

 

After all they do represent the retailers and if you had read my earlier post here you would see that apparently only one person has such technical info and they are on holiday...

 

doesn't actually fill one with confidence

Link to post
Share on other sites

I remember that Which report, I can't remember where fridges came, but I remember televisions were the most reliable and washing machines the least.

 

Will see if the old magazine is still up the loft, I used to box them and keep them for some silly reason.

 

P.S. Just out of interest, we have had our Hotpoint for over 20 years and still going strong.

Edited by Conniff
Link to post
Share on other sites

Which? Has not done a review on this particular fridge freezer which is why they haven't got an answer!

 

But to answer he question, as pointed by barracad, opinions can only be given here. What is reasonable is a question of fact for a court to decide. That is - it's down to the individual circumstances. I'm afraid taht in the absence of technical specifications you will only find your answer in court.

Link to post
Share on other sites

Which? Has not done a review on this particular fridge freezer which is why they haven't got an answer!

 

But to answer he question, as pointed by barracad, opinions can only be given here. What is reasonable is a question of fact for a court to decide. That is - it's down to the individual circumstances. I'm afraid taht in the absence of technical specifications you will only find your answer in court.

 

I think you have the wrong end of the stick there gyzmo.

 

Its not about this particular model but appliances in general and how long it was reasonable for them to last that 'which' reported on and for your info here is the guardian article in full so that you get the gist of where I'm coming from.

 

Faulty goods? You've still got rights when the guarantee runs out | Money | The Guardian

 

Its true that the court will decide but there must have been a few of these cases in the past to have some idea what the courts will think.

 

Ive been in touch with 'Which' and they are going to send the report that the guardian allude to so thing s are looking up.

 

It would be so much easier of course if peeps actually read the thread properly through before pontificating

Link to post
Share on other sites

Ooops sorry - I was using their subscription website (only coz I don't have to pay for it!) and the model did not feature.

 

As to the second point, the problem is that the only court cases that count are really those of the appelate courts. Lower court decisions are at best pursuasive. and the majority of decisions made in courts are based on cars and high value purchases. Of those decisions, it is the principle (ratio decidendi) that counts.

 

As to the third - Good luck

 

As to the fourth point. I, as were many, was trying to help. I do not pontificate and object to that term, but I hope that I have again got the wrong end of the stick and it was meant in a friendly manner.

Link to post
Share on other sites

  • 2 weeks later...

Hi gyzmo

 

despite your sentiment I have not found your post very helpful.

 

In fact tbh I've found it faintly critical and not at all helpful

 

Trying to get you on the same page hasn't actually been of much use to me.

 

Fortunately I have in fact got all the things I needed from other sources including the which report.

 

Thanx to those who have genuinely tried to help

 

Edit: Incidently I found that retra were very vague and non-commital, not surprising since they represent the trade

Link to post
Share on other sites

What? I'm glad you got the information needed.

I have genuinely tried to help - there is absolutely nothing wrong in the advise that I have given (except the Which? report for which I have already explained).

 

It seems that I am on a very different page to you indeed. Can you please explain in what way I have been unhelpful or critical because I for the life of me cannot see it...

Link to post
Share on other sites

Actually - don't bother answering - you really have annoyed me with that.

 

I have stated a few facts - that there is no absolute answer. If you were in court - it is for them to decide based on teh circumstances. Like it or not that is the truth and it is what I have advised many people beforehand (people who, incidentally, thanked me).

 

What exactly were you expecting? someone to pull out teh specifications for you or examine the fridge / give an expert opinion?

 

I was revising for exams and doing a dissertation when I answerd that question. It wasn't a great deal - but I thought I would provide some information taht would help. I still think it does help. And here you are going off saying that I'm critical of you, unhelpful etc when I have given up my own free time to provide assistance.

 

If that is your attitude, don't be relying on me for help in the future. I have found your remarks to be unhelpful, insulting and downright rude. don't expect any further correspondance.

Link to post
Share on other sites

As said, I came on here for help

 

Having to explain everything I say isnt the help I was looking for.

 

Im sorry if you cannot understand my point.

 

If you read my posts you will see that I have asked for someone ( who knows) to point me to info ( from a web page possibly) which can be taken into court that would represent an authoritative view as to my original question.

 

The which report which I alluded to was one. I was seeking another.

 

That was all.

 

Anything else including vague opinions were not asked for and therefore ultimately unhelpful

Link to post
Share on other sites

Hi

 

we seem to have cross-posted.

 

I found all your posts completely unhelpful.

 

Its indicative of someone who rushes in thinking they know plenty without fully understanding the original request

 

Having been fairly gently pointed in the right direction your ego which has now seemingly got to defend itself spits the dummy out completely and leaves us in no doubt as to the basis of your advice.

 

"don't rely on help from me in the future"

 

I am happy for small mercies

Link to post
Share on other sites

  • 3 months later...
  • 1 year later...
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...