Thread: Help needed please

Hi, first post, need help please.
We have recieved a couple of letters from a company called CCI Legal, a debt collecting agency, asking for £120 for a parking offence which occurred Dec last year in a shopping mall, a no fee car park. We did not have a ticket on the car when we got back to it after 10 mins in Argos. We phoned and asked what the offence was and they sent photos of the car parked slightly over the parking bay line. In the picture there is a ticket on the wind screen, it was definatly not there when we got back to the car. The times on the photos are also wrong, we can prove we were else where at that time. We dont have the address of the parking ticket company as they have just sent the demand for payment through the debt collecting agency. The name of the company is Complete Parking Services. Does anyone know thier address or should we send a letter directly to the debt collector.They got our address through DVLA.

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• ripped off for £5200 in total, SOLICITORS needed or not needed?

Welcome to the forums.

Have a read of this guide. This will tell you all you need to know about the validity of their so called fine. (All the documents can be found in the stickies section at the top of this forum).

What you need to do is write to back to the CCI and say that you are disputing the debt with their client. Under OFT guidelines once they learn of a dispute they are obliged to refer the matter back to their client. You should also write to their client disputing the debt.

Have a look through the template letters here and here, modify and send accordingly. Its probably best to send them recorded delivery so they can't claim they've never received them.

Be warned you will probably get a load of drivel from both them but you can safely ignore anything short of stamped court papers.

Webcheck at Companies House are showing the following

Name & Registered Office:
COMPLETE PARKING SERVICES LIMITED
8 PADLEYS CLOSE
MAESTEG
MID GLAMORGAN
CF34 0TX
Company No. 05724058

If you've any questions please post back.

Originally Posted by lamma

It is a PPC - so have a look around here for the 'real' story of their unenforceble invoices (not 'fines').
what did the letters from CCI say EXACTLY ? and what have you said to them EXACTLY ?
Is your CCI this lot debt collection Agency ¤ Recovery Services ¤ Bad Credit Collectors ?

Yes thats them, thank you Lamma.

letter 1 says
current balance £120 and date

we have been instructed to contact you in relation to the above parking penalty.
As registered owner of the vehicle you are legally resonsible for payment of the penalty shown above.
Please forward your cheque or postal order to us in the envelope provided. alternativley, you can pay by credit card by ringing 0845 644 3738.

In the event we do not hear from you, the matter will be the subject of further recovery proceedings.
Thank you in anticipation of your prompt response.

OH phoned them and said we had had no ticket on the car and could they send proof of the "offence". They sent pics of the car just over the line in the parking bay, as it was early morning there are loads of free spaces around the car. Also the times on the photos are wrong, we were 15 miles away at the time specified on the pics and can prove it with the garage records, it was an MOT appointment.
We have recieved another letter from CCI wanting payment urgently.

Do you think we have a case?
Thanks pin1onu, we can now send the template letters to both companies, will let you know how we get on. Thank you so much for your help.

Originally Posted by Clifford Tanner

This correctly issued penalty notice needs to be paid.

If your unable to give sound and truthful advice, may I suggest you don't give any advice at all?

It is NOT a penalty notice, and you know fine well it isn't, it is merely a unenforcable invoice. Private parking companies are not empowered to issue a "fine" as only the courts can fine someone, and its not a "penalty notice" either, as no traffic order will be in place.

cardy528,

Take no notice of Tanner, he most likely works for one of these cowboy outfits.

Hi again,

We have sent a letter to CPS disputing thier claim and a letter to CCI stating the matter is in dispute. We have had no response from CPS but have had 2 more letters from CCI still demanding payment, we responded to the first letter saying
" as they had ignored our previous letter, We repeat the matter is in dispute, please refer this matter back to your client."
Today we had another letter saying if payment is not recieved in the next few days they are going to start Legal proceedings. Do we ignore this letter and wait for them to do this?

I can see now why people do give in and pay up, these letters are quite intimadating.

Thanks for the quick response lamma,
I dont have a scanner so will copy them!!!

1st letter dated 00/00from CCI

Dear Sir/Madam

Account name: Complete Parking Services Ltd

Date Description Number Ammount
Ticket £115.00
Issued

Current Balance: £120.00 Incident Date

WE have been instructed to contact you in relation to the above parking penalty.As the registered owner of the vehicle you are legally resposible for payment of the penalty shown above.
Please forward you cheque to us in the envelope provided. Alternativly you can pay by Credit Card by ringing 0845 644 3738

In the event that we do not hear from you, the matter will be the subject of further recovery proceedings. Thank you in anticipation of your promt response.
Your etc

This was the first we knew about the ticket, OH phoned them and asked for proof, they sent back the photos of the car just over the lines of the parking bay. There is a ticket on the car in the pics.

The letter with the pics said

Dear Sir/Madam
We refer to our prior correspondence.
In accordance with your request, we enclose details of our clients account.If this is sufficient for your needs, may we respectfully request your cheque in immediate settlement? Your cheque should be made payable to,and esnt to CCI at the above address.
May we emphasize the importance of mailing your cheque to CCI. In the event that it is forwarded to our client, the debt is recorded permanently on our system. In consequence, recovery proceedings will be restored forthwith.
should you have a query, please contact us as soon as possible on the above telephone no.Thank you in anticipation of you immediate response.
Your etc.

We responded to CPS with

...As the registered owner of the vehicle you are legally resposible for payment of the penalty shown above....

Hahaha, who do these people think they are? the Police? Council?

I also think the use of the word "Penalty" is incorrectly used, wonder if these people know the law on who and who can't issue a penalty, and what the word penalty actually means.

CPS will most likely already be subscribed to this thread anyway, it's his way of collating intel on who is going to fall for his [problem] and pay, and those who are going to fight it.

I've tried to photograph the letters but cant seem to get them on here.

Todays letter says,

We refer to our prior correspondance and note you refuse to settle the above account.
We shall now seek our clients authority to persue thier claim through the courts.We had hoped to avoid this procedure but in the absence of a realistic proposal we are left with no alternative.
Unless full settlement is effected by noon 0/0/08 we shall be obliged to proceed. Court fees, legal costs and statutory interest will be added to the debt.
Copies of all our correspondense will be placed before the court as evidence of our efforts to resolve the matter on an equitable basis.
Yours etc
Then there is a note on the bottom of the letter which reads-

1. In the event of Legal Proceedings full costs will be sort
2. We recommend you seek immediate Legal Advice.
3 if you wish to reach an arrangement please call CCI immediatly.

" ...As the registered owner of the vehicle you are legally resposible for payment of the penalty shown above...."

Double whammy for them
1) they admit its a penalty they seek - so unenforceable
2) you have no such legal responsibility as the RK. the alleged unenforceable contract would be with the driver. But as they have admitted the 'penalty'
who cares.

By all means let them show that letter to a court - but they won't.

have a look at the legislation I pointed out above and re-read their letters. see how many violations you can find.