Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Auto direct informed me by text message on 17th April that they had cancelled my policy! phoned them on 20th March to inform i was changing banks and would set up new dd. Paid march by debit card and agreed that if dd not set up in time for april i would again pay by card. also requested they change payment date from 14th of month to 22nd of month.
I phoned and asked why they cancelled policy.."you didnt reply to 3 letter which we sent" one was sent on 18th march prior to my payment........dd mandate was second which did not arrive,,,,,,,, 3rd was letter demanding i got in touch within 7 daYS which i received on 14th april!!!!
I was told they wanted payment of £98.98 which included cancellation fees,,,,,,i was also initially told i had not paid installment for march but when i challenged this they magically found the payment.
"pay the £98.98 and we will set up a new policy" are they joking????
I refused because i believ they wrongly canelled my policy. I spoke to a supervisor who was no help and she became quite stroppy.
she threatened me with debt collectors if i did not pay up. I expressed my intention to put in a formal complaint.
2 weeks later i received a text demanding i phone them,,,,,,,,,they have not attempted to phone me!!! They again demanded the £98.98 and i was again told i had not paid march!!! I again asked to speak to a supervisor who said they would reduce it to £49.98 if i paid now and then they would arrange a new policy!!! He really thought i had no insurance for 2 weeks!!!!! He sounded suprised when i said i am insured through a different company! So he then accused me of not being interested in their attempt to resolve the matter!!!
I have now received a demanding letter for £98.98. absolutely unbelievable!!!
Call them up, make a formal verbal complaint which they are obliged to log.
If they cannot resolve it on the phone, ask for it to be escalated to their customer relations dept (again, they have to oblige) and also follow this up with a letter to them.
If they STILL cant resolve the complaint then take it straight to the fos (Financial ombudsman service) and they will definitely get it resolved for you.
Hope this helps
DA
If you find the advice I give is useful, then please feel free to click the scales
"It is better to keep your mouth closed and let people think you are a fool than to open it and remove all doubt"
Thanks to both writers of previous 2 posts, the information in both were very helpful.
I have sent a letter tothe company director and he has acknowledges receipt of my letter so now we wait
make the most of today because tomorrow you can't go back
Auto Direct
if i did not pay up. I expressed my intention to put in a formal complaint.
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Re: Auto Direct
