Thread: Holteender vs Barclays Bank - My patience ran out ** WON **

Lads and lassies, thanks for the help and updates so far.

I've sent my Data Protection Act letters to Barclays and Mint today. Set up a First Direct account last week so I have a backup account already in motion.

If you want a story about banks being feckers, listen to this.

I am numerically dyslexic, I can't understand my bank statements or online banking screens so I have to, mostly, calculate my finances in my head. That doesn't always work so I end up gettting my finances in a bit of a twist quite regularly. This leads to monthly charges of between 150 and 300 for returned Direct Debits and Unauthorised overdraft charges. I can accept a certain level of charges but its a lot of money to lose every month, especially when Barclays would refuse to extend my authorised overdraft.

I rang Barclays last week again to request an extension to my £100 overdraft. They refused, so I appealed to them to stop charging me so much so often and explained about my dyslexia. I can't remember exactly how I worded it but it was similar to what I typed above; the woman on the other end of the phone said "Numerically dyslexic? That's a new one. You're probably just stupid."

Cue Holteender immediately terminating the conversation and applying to First Direct; First Direct will ALWAYS answer the phone with a human being and there are now notes on my account with them about my dyslexia so they will always be patient with me whenever I ring.

So, Data Protection Act letters sent via registered post today. I'll keep everyone updated with how things go.

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Hi and welcome, good luck getting your bank charges back! shame you cant sue them for their rudeness innit? what a blooming cheek!! give a shout if you need any help ok?

I hope you got her name. I think a letter to her manager, the regional manager and the CEO is in order here.

I would.



Professor Brian Butterworth of University College London has told the British Association for the Advancement of Science conference that the numerical equivalent of dyslexia, dyscalculia, affects around one in 20 children in the UK, and leads to their being labelled as stupid by uninformed teachers.

Sep 11, 2003

Numeric dyslexia is called dyscalculia.

Shame you already have sent your SAR - (Subject access request). I would have advised you to make an addition to very specifically demand a transcript of that phone call.

I suggest you write a letter to Customer Services RIGHT NOW about it, noting the date, time, and every other info you can to help tracing that employee. Make it a full blown complaint about disability discrimination, that is a very serious matter, totally separate from your bank charges, and I would go all guns blazing on that one. It is totally inappropriate that someone should make comments like this, and I suspect that the employee will be in for at least a severe roasting, if not more.

I have noticed that Barclays employees have been getting ruder and ruder every time I speak to them lately, but I just thought it was because of, well, ME, lol!

Let us know how you get on.

Even if they have got a taped conversation i bet they 'lose' it!!

Rudeness by bank employees is commonplace and not new.

Several years ago I was involved in setting up a subsidiary company in the UK for a major European parent company and part of the job was to open the new company a bank account. I approached Barclays and informed them that I wanted to open the account at which point I would instruct the parent company to pay in funds (approx £30k) in order that I could continue with the setting up.

I was told that they did not want the business because I "...might be laundering money, we don't know."

Needless to say, we did not bank with Barclays!

@ Holteender.

That is a cracking letter. Congratulations. Just brilliant.

I complained to Barclays about how i was spoken to on the phone last week.......there response was a bunch of flowers:cry: think they have an account with flying flowers lol

Originally Posted by Holteender

Mr Barclays will find a bunch of flowers in a very uncomfortable place if he thinks I can be placated so easily...

Go for a couple of bottles of Jack Daniels.

(P.S. If you get them, give me a shout, I'll come and help you with them. )

Originally Posted by Holteender

Got the bog standard reply to my Data Protection Act letter. Cheque is returned, but the bank are giving their "we know nothing" reponse about manual intervention. Statements will follow in a few weeks.

I've gathered statements from various drawers and piles around the house. Just a quick question.. Does a "Paid Referral Fee" of £25 count as an illegal charge?

Claim back......

PAID REFERRAL.
UNAUTH O/D FEE.
UNPAID OUTS.

Also, if you're feeling brave, you could add up the debit interest as well, but it's a pig to calculate and will only represent a small percentage of your claim figure.

Make sure you add the 8% interest at the Moneyclaim stage.