Thread: PPI, Firstplus or Freedom Finance???????

I took out a loan with Firstplus in 2000 for £17k and was sold PPI as we were made to think it was essential for a loan of that size. Apprarently we went through a broker, Freedom Finance. We paid the loan up in April, 2003 and after hearing the settlement figure i could not believe after over 3 years payments we owed them £20410. The ppi we were sold was a single premium added to the loan of £4163.I debated this with firstplus over the telephone in tears and eventually we paid it off. I have last week wrote to firstplus to say that it was missold and that they did not tell us it was optional and that no medical history was taken etc. (as i have recently been made aware of this) I have today spoken to Firstplus who say my letter is with the complaints department. Do i tackle firstplus about this or is it (as i am told we went through a broker) Freedom Finance. What chances have we with either company. I know it made me ill at the amount we had to pay back. What is my next course of action as i have a feeling that Firstplus will deny doing anything.

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They may deny it, but they took your money and IMHO fully complicit. I'm in a similar situation to you and First Plus are trying to blame Norton Finance (Broker). I don't care who pay's but one on them will, I will make sure of that.

FP use peoples niavity (and desperation in a time of need) to there advantage.

See my thread here for more info http://www.consumeractiongroup.co.uk...-plus-ppi.html

If you look at post #11 you will see the letter I sent them when they told me they have past my complaint to Norton.

Update, just received my letter from Firstplus stating that they did not sell us the loan or the PPI and that we dealt with a company called "Bespoke Finance". I have never heard of them.

I rang the number off firstplus's letter and spoke to the complaints executive as on the letter it states that the matter will be closed if she hears nothing further within 8 weeks. It also said that this matter had been passed to Bespoke. I told her i had not ever had any dealing with "bespoke finance." I have looked on Freedom finances website and in small print at the bottom it says

"""Freedom Finance Plc registered in England and Wales (company number 1780977). Bespoke Finance, Suite 2G, Eurolife Building, 1 Corral Road, Gibraltar introduce loan enquiries to Freedom Finance. Freedom Finance process and manage the enquiries that originate from this advertising."""

I have told her i need to know who actually dealt with this and she kept saying "Freedom Finance" and then saying "Bespoke Finance" and that freedom are an umbrella company whatever that means.

She is calling them as i need to know where to address my complaint. I really am at a loss now as how to proceed. With this actual company being based in "Gibraltar" how do we stand. I can't even find out much about them.

Another phone call from Firstplus and she now says the matter has been passed to Bespoke Finance as we were told by Freedom Finance that Bespoke were dealing with all the loan. (not)

I said i also complained about the settlement figure and how the rule of 78 was used to work this amount out and that it was unfair amount. (This was written in my orginal letter of complaint about the PPI) and she said she would pass my comments on and that it was firstplus who had come to that amount. They never even bothered to deal with that bit before passing it on but hopefully they now will. I have told her i want to keep my complaint open as i am not sure (legally) who i had the loan off and who is responsible and she agreed to do that. I have asked for all this in writing. Have to wait and see now.

Another thing she said was Bespoke were not members of something (FSA i think.) Don't take that gospel as i cannot remember the exact letters. Sounds like we have not got a leg to stand on. I will carry on though yet.