Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

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Thread: pocolocovs RBoS

  1. #1
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    Default pocolocovs RBoS

    I have had a partial refund from my bank as a 'goodwill gestureicon'. they have stated that the OFT ruling refers to credit cards and they don't believe it applies to current accounts.

    Which letter do I send to caim the rest of themoney?
    do I need to alter any of the letters already in the template library?

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  2. #2
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    Default Re: pocolocovs RBoS

    Pocoloco,
    did you get the standard letter offering the cash back in Full and finalicon settlement, if so then don't signicon the letter as it is, delete the line stating "as a full & final settlement" and insert "as an interim payment" and post it back to bank with the lbaicon template (with your relevant details) with the line, "Firstly, with regards to your recent letter following my correspondence, I would like to accept your goodwill gestureicon to repay £XXXX of the money taken from my account over the past X years. This is in no way a settlement but will be regarded as an interim payment." inserted as the first paragraph. Start the next para "Secondly, I understand that the regime etc....". That is of course if you haven't already sent your LBA in. If you already have then accept the interim settlement as above and inform them that you are going to proceed to court for the rest!

    Big Col
    RBS LBA 20/06/06. WON - 21/10/06
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  3. #3
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    Default Re: pocolocovs RBoS

    I have not done anything further yet so thanks for your advice - it was greatly appreciated



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