There are a lot of rumours on this site, carcreditcomplaints site, and many others that welcome finance are no longer dealing with car finances and no new finances are being given so this may be part of your problem. They probably think they have bigger concerns right now!
I have read a few threads with
interest
claiming to be brokers who have received information on this but it does not appear to be in news yet so difficult to knwo what is actually happening right now with Welcome.
I have been trying to arrange for ages an appointment with Welcome re my car finance an they keep cancelling the appointment saying no staff?
Maybe someone can either confirm these rumours ar maybe somethign will appear in the news soon.
Strangely enough a thread I was reading has now disappeared so not sure what is going on.