Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Hi , i brought a Plasma which cost me over a grand but on the day of delivery i opened the box and the tv not only was faulty it also seems to me that its been used before.
I rang Dixons who told me that i would have to wait till head office rings me in a few days , few days passes and i ring again , this time im told i need to wait upto 2 weeks and they dont know when they will next have stock of the tv.
What can i do , i think i want to cancel now , but when i try to ring to cancel i get fobbed of saying wait till head office call you.
Is there a template letter i can send them or anything i can do at all?
Im sure they have done this so my 7 days have passed and i cant do nothing now but i did ring them on the day it got delivered
I feel im just getting messed about and im sick of keep ringing
Oh and the same tv says its instock online and gave me a delivery date but when ir ang customer service to tell them this , im told they dont have enough stock to supply me , i said i only want one!!!
He then said oh but there seconds or maybe faulty so its why its showing instock....but your going to get a brand new one!!!
I mean are they for real , so the ones showing instock online and when people order do they get seconds?
What do you mean by 7 days? Where does that come from?
You can do plenty. You need to write to them and say that you are rejecting the goods under SOGA 1979 as faulty, and that you want a replacement/refund ASAP. Make sure you use the words "rejecting the goods". Tell them to let you have a collection date by return post.
Did you buy online or through store? I'm guessing online?
Apologies to people who I was in the process of helping, I may be gone some time.
Write them a letter stating that these are not the goods you ordered and that you expect them to collect and refund your money asap. I bought a TV from Dixons and they delivered it on the Sunday so you can easily get a collection time to suit. Suggest a few appropriate dates for collection, it shows your being helpful but you must state that the TV was not in new condition and that's not what you agreed to pay for.
I'm assuming that's it's still boxed is it? Regardless of that, even if it's faulty, the seller is responsible for the first 6 months I believe. If a fault develops within the first 6 months it is seen as being sold as unfit for purpose. Someone might want to clarify this.
More importantly, how did you buy it? If fully mail order, then youve got strong protection, but if you bought it in-store and they simply delivered it for your convenience, you've less clout with SOGA, but you cannot wait - forget waiting to phone anyone, reject the goods by letter, and send it 1st Class Mail Recorded and keep the receipt. If a store purchase, you need to arrange to get it back yourself - if a web purchase, you can ask them to arrange collection. Also, if you paid with a CC you'll have some additional protection.
Dixons & faulty goods
but i did ring them on the day it got delivered
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On this brand new item, the term to use is "rejecting the goods". No ifs, no buts. 
Originally Posted by buzby
