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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Claim for possession of property


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My husband and I have received a Claim for possession of property form, we are seeking to defend it ourselves, as we are not in arrears on repayments and do not really understand why this order has been made, but need a bit longer than 14 days, as I am not too well at the mo...:(

 

Would anyone be able to confirm if we can use the N9 - Acknolwedgement of Service to extend our delivery of the defence form?

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Hi Bona

 

The hearing is for the 7th May 2008. The monies borrowed were for a business we ran that went belly up after the US company we had a franchise with pull all international franchises without notice.

 

The business loan was secured on our home, and in 2006 they approached us to make repayment. The sum owed in 2006 was £65K. They were looking for us to pay £750 pcm but with we negoitated we would make lump sum payments and clear it quicker and paid £43K in 2006, £13K 2007 and are on course to clear the balance of around £13K July this year.

 

If we had met their demands for £750 pcm we would have taken ten years to clear the loan, the route we agreed with them (because we have irregular incomes) has meant it will be cleared in 3 years instead! (Maybe they are peeved because they will earn less interest from us :))

 

We have in the last three years got ourselves we have worked hard to get ourselves out of debt (as there were many unsecured debts as well) and will be debt free (apart from our mortgage July this year). The company have acknowledged that they had an informal arrangement with us but now they want all the money now rather than July 2008. We can not clear it before then, and feel they are been unreasonable and have gone back on their word.

 

We feel we have a pretty good case to build, as we have stuck to our agreement and are on track to repay all sums shortly. We are not in a position to do it sooner, as income does not come in before July to enable us to clear this and all our other debts.

 

I feel this company has harrassed us - with sending surveyors to value our property without notification, send communications to our elderly parents chasing £30K from them (when only £13K is owed) when they promised not to use the guarantee with our parents as our mother has a very serious heart condition and was hospitalised when the first chased in 2006.

 

I have pluersisy at the moment and am on antibotics but it has worn me out and would like to see if completing an Acknowledgement of Service can be used to give us an extra seven days.

 

Many thanks!

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Hi SWTS

You've done really well to get yourselves this far paying such large amounts.

Have you got the repayment agreement from the company in writing or was it just verbal?

 

On the matter of the American company pulling all UK franchises was there nothing you could do to recoup your outlay? It seems they just ripped you off. You probably tried everything at the time but did you go to trading standards to see if they could help?

 

I don't know about the extension time for court I will try and find out for you in the meantime some one in the know may come along.

 

Remember to make notes of everytime this company has contactsed you or your parents and what they said. Ideally do not speak to them by phone.

 

A lot of companies (and banks) are panicking at the moment and are trying to get as much money in as possible.

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Hi there, I have just checked with my local court manager who tells me that you cannot use an N9 form. However, although the N11m you have received says the defence has to be returned in 14 days, as long as the court has your defence before the end of this month it will be fine - they just need a week or so before the hearing to put the file together. She confirmed that all county courts have the same process.

 

If you need any help at all with completing the defence form and in particular Section 27 (the important part) I will be more than happy to walk you through the form, and write the statement for 27.

 

I hope you feel better soon, it must be very distressing to have this trouble when you are poorly.

 

Kind Regards

 

Ell-enn

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Hi Wino

 

Thank you for your reply, we really appreciate how helpful everyone is!

 

The company never put our agreement in writing (and in hind sight I can see this is not ideal) but the fact that they have received these lump sum payments and not chased in between might show that they did agree to it. There are letters from them that show there agreement although they do not state in black and white the finer details. The letter from the solictors regarding them chasing our parents acknowledge in writing that they did have this informal agreement with us, so again this might be sufficent proof, or certainly calls in to question their assertions.

 

We did look at taking legal action against the US company - but with been left high and dry with the debts the additional costs would be too much. We did try and work with this company to sort it out, but a multi million pound business can afford legal resources that we could not. In the end up we had to take a pragmatic rather than an emotional decision and sort our mess out, keep ourselves sain and move on.

 

We have learnt a lot, It did effect us badly for a long time after, but as a family we are together and stronger...and can live on very little and still enjoy our lives.

 

 

Cheers :-)

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He Ell-enn

 

Thank you for your response and offer of assistance, it is very much appreciated. I am going to get a letter to the court today explaining illness and that we will have the paperwork to them late next week, I will send a copy to the solictors as well.

 

I have had a quick look at the Defence form and it seems reasonably straightforward (could be famous last word!!). If it works with you we will fill it out as soon as we are feeling a bit better and forward you a copy for you to look over. I can put together a statetment for section 27 and forward that as well.

 

I think the worst thing about pluersisy is my ribs are killing me, and I am not getting a great nights sleep, so I look (and feel) as if I have aged 40 years in a few days :wink:. Trying not to get too distressed about this - I feel we have taken responsibility for our financial messes, we have worked hard to clear such large debts in three years - and we are going to be even happier when we are debt free later this year!

 

Thanks again!

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  • 4 weeks later...

Trying not to be too nervours about our hearing tomorrow. It is always daunting going to court. Thanks to fanstastic support and advice from Ell-enn and others. We really appreciate all the input and support!

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Good luck you will be fine just remeber a few important things I assume you have put yuor defence in the judge will have read it let him ask the questions let the otherside dig a hole forthemselves, Dont talk to the other side unless it is to ask them to withdraw what ever you say THEY WILL USE AGAINST YOU if they do not turn up ask that they be not awarded the costs they have incurred and you want yours loss of earnings travell and anything else you can think of

Will be waiting you post tomorrow to let us know how you got on

 

Were all here for you

 

Bona xxx

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Hi All

 

The judge was scathing that LTSB were taking such an action when so little was owed, and so much has been paid, and there was so much equity in the home.

 

As it was an 'all monies charge' the seems the judges hands were tied but using Habib -V- Tailor [1982] the judge ordered a suspended possession order for three months along with a money order.

 

This should give us room to move things forward.

 

At court a Barrister from CAB offered to come in with us and put forward our case - which was very useful.

 

We really appreciate the assistance and support we have received here, and to Ell-enn a big thank you for helping us with our statement.

 

Now for the next chapter!

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That's great news - hope it all works out for you from now on.

 

Kind Regards

 

Ell-enn

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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