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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi

 

My brother has a few items from brighthouse and has missed a couple of payments. He had enough cash yesterday to pay but because the money was not in the bank (he had cash)nhe couldn't pay so asked my mum to pay on her debit card and gave her the cash.

 

I was a bit dubiuos about this as was worried if he doesn't meet the payments again would my mum's debit card be used for future payments?

 

Does anyone know if they keep payment details on file?

 

Many Thanks

Shell

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Hi Shell.

 

Good question. And to be completely truthful, I'm not sure...

 

I would have thought that a company cannot debit someone's card without their express permission unless that person is the customer under contract (agreement) with the company... (I'm sure someone else will know a definite answer)...

 

What I would be concerned about, though, is if your mom is named as a "reference" on your brother's account, she may well be the first person Brighthouse call whenever a payment is missed, and expect the same solution time and time again... :(

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

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My dad and my fiance are references for this, we were told by him and brighthouse that thier details were just for a character reference as such. Is this the case or are they garentors (sp) and would be liable for payments?

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it all depends on the contract that they signed (if they signed) and what the details say.

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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oh ok, My brother is a bit dodgy sometimes in that he'll tell you anything to get you to do what he wants. I wonder if there is anyway of finding out? Just dont want to be stuck with a bill for his telly and playstation when we have our own family to provide for.

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Shell,

Don't panic. References to a BrightHouse customer's account have ABSOLUTELY no liabilty regarding payments on the account.

The only information BrightHouse hold on them is their name, address and telephone number. (They would only have confirmed that they KNOW of (and confirmed the address of) the person they were acting a reference for.

They are in no way acting as a guarantor.

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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  • 2 years later...
  • 4 weeks later...

Hi,

 

They will give you the bull that they wont take part payment just so they can then go and add another late payment on top, this happened to me last year 25p short and they stood there ground on it and stung me.

 

Can try but be prepared, all the best

 

Craig

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