Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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  1. #1
    Basic Account Holder phoebepants Novitiate

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    Default Brighthouse payment Q

    Hi

    My brother has a few items from brighthouse and has missed a couple of payments. He had enough cash yesterday to pay but because the money was not in the bank (he had cash)nhe couldn't pay so asked my mum to pay on her debit card and gave her the cash.

    I was a bit dubiuos about this as was worried if he doesn't meet the payments again would my mum's debit card be used for future payments?

    Does anyone know if they keep payment details on file?

    Many Thanks
    Shell

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  2. #2
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    Default Re: Brighthouse payment Q

    Hi Shell.

    Good question. And to be completely truthful, I'm not sure...

    I would have thought that a company cannot debit someone's card without their express permission unless that person is the customer under contract (agreement) with the company... (I'm sure someone else will know a definite answer)...

    What I would be concerned about, though, is if your mom is named as a "reference" on your brother's account, she may well be the first person Brighthouse call whenever a payment is missed, and expect the same solution time and time again...


    Cheers
    Lefty

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  3. #3
    Basic Account Holder phoebepants Novitiate

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    Default Re: Brighthouse payment Q

    My dad and my fianceicon are references for this, we were told by him and brighthouse that thier details were just for a character reference as such. Is this the case or are they garentors (sp) and would be liable for payments?


  4. #4
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    Default Re: Brighthouse payment Q

    it all depends on the contract that they signed (if they signed) and what the details say.

    Lula


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  5. #5
    Basic Account Holder phoebepants Novitiate

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    Default Re: Brighthouse payment Q

    oh ok, My brother is a bit dodgy sometimes in that he'll tell you anything to get you to do what he wants. I wonder if there is anyway of finding out? Just dont want to be stuck with a bill for his telly and playstation when we have our own family to provide for.


  6. #6
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    Default Re: Brighthouse payment Q

    Shell,

    Don't panic. References to a BrightHouse customer's account have ABSOLUTELY no liabilty regarding payments on the account.

    The only information BrightHouse hold on them is their name, address and telephone number. (They would only have confirmed that they KNOW of (and confirmed the address of) the person they were acting a reference for.

    They are in no way acting as a guarantor.


    Cheers
    Lefty



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  7. #7
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    Default Re: Brighthouse payment Q

    Phew thanks lefty!

    Cheers
    Shell


  8. #8
    Basic Account Holder alfietuppa Novitiate

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    Default Re: Brighthouse payment Q

    i missed a payment last week and they want two week 2 morrow but only got one week wil they except it


  9. #9
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    Default Re: Brighthouse payment Q

    From What I can gather from reading other stories on here no they wont accept it but its worth a shot


  10. #10
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    Default Re: Brighthouse payment Q

    Hi,

    They will give you the bull that they wont take part payment just so they can then go and add another late payment on top, this happened to me last year 25p short and they stood there ground on it and stung me.

    Can try but be prepared, all the best

    Craig



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