Hi I sent the '1st draft letter' to Natwesticon from the 'Money Savings Expert' website. It is a standard but official letter. I sent it to my local branch on the 12th June 06. I had a very polite letter from the Custmer Lending Dept in Bristol dated 15th June. 3 days not bad!! Promised to investigate and contact me by 30th June. On 28th June received 6 yearsicon of bank statements at no charge. The bank statements were delivered in a clear plastic bag and a torn envelope. Thank goodness I am overdrawn or anyone could have the details anywhere!! A ripped letter with them 'hoped that I am happy with their proposal' What 'proposal'? Still they are taking it seriously and I am sending the 2nd letter from the 'Money Saving Expert' today. Don't give up, but my advice is to do it with the official letters as they have alll the legal wording and the legal time limits where the bank has to respond. It may take a little longer but in my experience Natwest are taking notice. I Hope!!
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Hunbun

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