Can someone please help me with the next step for GE?

**sillysow** · 30th March 2008 20:58

Years ago (2002) I had a River Island account with GE Capital. I got behind with payments, but had the debt down to £160 when they raised a ccj against me. This was paid within the month. Anyhow in Feb I sent them a SAR icon

and yesterday received the statements and have done my sums. There are £450 in charges! Can someone please advise me on how to proceed - hopefully successfully!! Many Thanks, in anticipation.

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**old_andrew2007** · 30th March 2008 22:48

Hi

here is a link to a letter suggested by Bankfodder http://www.consumeractiongroup.co.uk....html#post3489

In my opinion you will need to modify it for credit/store cards, you could hold off for a time as someone with more experience could be along soon.
Have you added any interest icon

, you are entitled to claim this.

Regards

Andy

**dx100uk** · 31st March 2008 02:28

just follow the step by steps instructions on the home page and away you go.

dx

**sillysow** · 8th April 2008 22:40

Okay so I wrote to them with the prelim letter ( although I modified slightly) on 1st Apr. Charges and interest icon

come to £452.13, they have written back saying that a cheques is being processed for £102 in Full and final settlement. Please remind me am I meant to bank it and then persue for the remainder? Do I do this with a lba icon

or straight to court?

**steven4064** · 8th April 2008 23:21

lba

next. Just add a sentence thanking them for the cheque which you accept as a partial settlement only.

**old_andrew2007** · 8th April 2008 23:27

Hi

As i understand it they are offering you £102.00 as a Full and final icon

settlement, are you going a head with your full claim if so you could write to reject the settlement, advising that you will accept this cheque only as a part payment.
I am sure there is a template letter somewhere.

Regards

Andy

**sallysas** · 9th April 2008 16:50

There is but Steve's advice takes the matter on one step while acknowledging their offer as part-payment only. 2 birds with one letter so to speak.

Hope you hear something positive soon sillysow (and you're far from being that).

Sally

**sillysow** · 9th April 2008 21:10

Thank you for all your help, I am doing this one first as the next three are bigger, and I need to get them right. I have to say I am pleasantly suprised at how quickly they replied! lba icon

with a thank you for offer of part payment will be on its way tomorrow!

**sallysas** · 10th April 2008 10:23

That's precisely what I did when I started - go for the easy one first to get a feel of the right steps to take and in the correct order. I found GE money easy to crack last year so I hope you hear something positive within the next fortnight. Then (if you're like me) you'll be a bit agreived when they settle before filing at court as the practice would have been useful!!!!!!!!!!!!!!!!

**sillysow** · 10th April 2008 21:23

Just out of interest icon

- what GE have agreed to pay thus far is the difference between the charge and the OFT guided amount for a charge, and no interest. Am I right to go after them for the whole lot or am I likely to lose if it gets to court?

**checkoutdolly** · 10th April 2008 21:39

Go for it they are more than likely to cave in before it goes to court

**sallysas** · 11th April 2008 10:13

You've answered your own query - the OFT is a guideline only. They recommended that customers be charged no more than £12 and the true cost is probably pennies. Don't forget if you accept they have saved themselves over £300 and that is before you file at court with 8% on top. So no you won't lose at court with all the guidance you can have here as the court will not take the £12 guideline into account - it is not legal - just a recommendation.

I can just imagine the letter going something like 'although we do not agree with the OFT findings on this occasion as a gesture of goodwill we are prepared to send you a cheque for £102 in Full and final settlement of this claim'. And so on and so forth............

Am I right or am I right? I've been there before you and doubted myself and I've won thousands now. Just keep going and keep posting.

**sillysow** · 24th April 2008 22:31

7 days in to the lba icon

being sent - and no response yet. Have started studying MCOL and have bought the rec. book as shown on here to study. Any one had any successes with getting compound interest icon

from them - or would I be better to keep it simple?

**steven4064** · 24th April 2008 22:38

Originally Posted by sillysow

Any one had any successes with getting compound interest icon

from them

Yes, me

ps I would strongly advise against using MCOL - it is much better for many reasons to use the N1 form and subit it to your local court by hand or by post.

**sillysow** · 25th April 2008 07:45

Hi Steve, don't suppose you could give me a few hints? I have not done this before. I have started the ball rolling on a few accounts so am new to this stage. Do I claim the 29.9 apr until the account was paid off and closed 2 years ago or to date? Equally I think I am gonna need some guidance on filing the claim. I have bought the Patricia Pearl icon

book and am just waiting for it to arrive - hope it gets here soon.

**steven4064** · 25th April 2008 10:31

If you reads my thread on GE Money you will see how I did it - I'm sure the POC icon

is there. I claimed 29.9% until the account was closed and 8% therafter which is not how I would do it now. How I would do it now is as I did it in my Golfish claim - in fact I did that claim as a sort of model for claiming with compound interest icon

On interest, read my tutorial.

Both linked from my signature icon

**sillysow** · 25th April 2008 12:51

Thanks steve, is do you think you could give the POC icon

the once over when I have completed it after the weekend. I would really appreciate some of your wisdom. You have clearly had a lot of successes with these case.

**steven4064** · 25th April 2008 12:57

Originally Posted by sillysow

Thanks steve, is do you think you could give the POC icon

the once over when I have completed it after the weekend.

Post it and we'll have a look. Have a good weekend - don't work too hard on it

**sillysow** · 25th April 2008 16:08

Thank you very much for all your kind help and advice steve

**sillysow** · 10th May 2008 12:13

Just to say that I filed the N1 through my local courts on the 1st, and GE have until the 22nd to reply. Watch this space. I have also just sent my prelim for another GE account today !

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