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    • Hi I received a Parking Charge letter to keeper on Monday 15/04/24, the 17th day after the alleged incident. My understanding is that this is outside the window for notifying. The issue date was 08/04/2024 which should have been in good time for it to have arrived within the notice period but in fact it actually arrived at lunchtime on the 15th. Do I have to prove when it arrived  (and if so how can I do that?) or is the onus on them to prove it was delivered in time? All I can find is that delivery is assumed to be on the second working day after issue which would have been Weds 10//04/24 but it was actually delivered 5 days later than that (thank you Royal Mail!). My husband was present when it arrived - is a family member witness considered sufficient proof? 1 Date of the infringement  arr 28/03/24 21:00, dep 29/03/24 01.27 2 Date on the NTK  08/04/2024 (Date of Issue) 3 Date received Monday 15/04/24 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012?  Yes 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? [Y/N?] post up your appeal] No    Have you had a response?  n/a 7 Who is the parking company? GroupNexus 8. Where exactly [carpark name and town] Petrol Station Roadchef Tibshelf South DE55 5T 'operating in accordance with the BPA's Code of Practice'  
    • lookinforinfo - many thanks for your reply. It would be very interesting to get the letter of discontinuance. The court receptionist said that the county court was in Gloucester 'today' so that makes me think that some days it is in Gloucester and some days its in Cheltenham, it was maybe changed by the courts and i was never informed, who knows if DCBL were or not. My costs were a gallon of petrol and £3.40 for parking. I certainly don't want to end up in court again that's for sure but never say never lol. Its utterly disgusting the way these crooks can legally treat motorists but that's the uk for you. I'm originally from Scotland so it's good that they are not enforceable there but they certainly still try to get money out of you. I have to admit i have lost count of the pcn's i have received in the last 2 yr and 4 months since coming to England for work, most of them stop bothering you on their own eventually, it was just this one that they took it all the way. Like i mentioned in my WS the the likes of Aldi and other companies can get them cancelled but Mcdonalds refused to help me despite me being a very good customer.   brassednecked - many thanks   honeybee - many thanks   nicky boy - many thanks    
    • Huh? This is nothing about paying just for what I use - I currently prefer the averaged monthly payment - else i wouldn't be in credit month after month - which I am comfortable with - else I wold simply request a part refund - which I  would have done if they hadn't reduced my monthly dd after the complaint I raised (handled slowly and rather badly) highlighted the errors in their systems (one of which they do seem to have fixed) Are you not aware DD is always potentially variable? ah well, look it up - but my deal is a supposed to average the payments over a year, and i dont expect them to change payments (up or down) without my informed agreement ESPECIALLY when I'm in credit over winter.   You are happy with your smart meter - jolly for you I dont want one, dont have to have one  - so wont   I have a box that tells me my electricity usage - was free donkeys years ago and shows me everything I need to know just like a smart meter but doesnt need a smart meter,  and i can manually set my charges - so as a side effect - would show me if the charges from the supplier were mismatched. Doesn't tell me if the meters actually calibrated correctly - but neither does your smart meter. That all relies on a label and the competence of the testers - and the competence of any remote fiddling with the settings. You seem happy with that - thats fine. I'm not.    
    • Evening all,   So today, I was sent an updated offer that includes the £12.60 I spent on letters, but they have declined to add the interest at £7.40. They have stating 'We acknowledge your request to claim interest to date, however, this would be at the discretion of a trial judge if the claim did proceed to a trial hearing.' I think I am content with this outcome, and pushing this to a trial for a total interest of £15.30 throughout the claim does not make sense to me.   What are people's thoughts? I am sure our courts have better things to concentrate on?
    • FFRSG3424ListofEvidencepdf-V1 2-merged.pdfFFRSG3424ListofEvidencepdf-V1 2-merged.pdf 2pages T&C,s UCM
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Useful information re: Brighthouse


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Now then, we all know that Brighthouse has a culture of rudeness and ignoring requests for information, customer service, advice etc. This goes all the way from till monkeys, through to store and regional managers and right up to customer service advisors and SENIOR managers. Nobody EVER calls you back or returns your calls or emails... (infact most emails bounce back)...

 

A little research using the WHOIS register reveals that Brighthouse (Caversham Finance) own many web domains...

 

For their regular website they use:

 

brighthouse dot co dot uk (no email facilities)

 

brighthouse dot info (no email facilities)

 

Interestingly, the "customer service" page on their website offers NO facility to make contact by email - although it does say "call, email, pop in store!"

 

It also gives their customer service department address as:

 

BrightHouse Customer Services

16 Grampian Court

Almondvale South

Livingston

EH54 6QF

 

0800 5780717

 

This is NOT Brighthouse head office, and my guess it's just an "out-sourced" call centre.

 

Their REAL head office (and REAL customer service department) address is:

 

Chiltern House,

Marsack Street,

Reading

RG4 5AP

 

01189 466000

 

Address is now:

 

Caversham Finance Ltd,

5 Hercules Way,

Leavesden Park,

Watford

WD25 7GS.

 

Brighthouse also own these additional web domains:

 

www.cavershamfinance.co.uk (parked)

 

www.cavershamfinance.com (parked)

 

www.cavershamtrading.co.uk (parked)

 

www.cavershamtrading.com (parked)

 

Incidently, Caversham Trading Ltd is the company they use to buy/lease retail property which it then rents to Brighthouse Ltd

 

Now then, if you want to contact anyone at Brighthouse by email you can forget ANY of the web addresses above. For head office email they use:

 

www.brighthousestores.co.uk

 

All operations staff have email accounts in the format of:

 

SURNAME.FORENAME AT BRIGHTHOUSESTORES DOT CO DOT UK

 

 

 

Cheers

Lefty

Edited by steven4064
New HQ address

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

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  • 1 year later...

Heyy lefty, I have read many pposts from yourself and some i might add are rather biased to say the least, arent brighthouse only trying to help people furnish their homes affordably? on a pay weekly contract, although some people will complain, what about those thousands who have a good experiance? they would come on here and praise BH because lets be honest when we have a good experiance we seem to not appreicate it whereas when we are not happy with a service we want to write somewhat 'false' things on forums like this, although I do agree that BH sometimes mislead customers, I am soon to become a customer account advisor and a brand new store and would like to think i am helping people furninish their homes affordable, not ripping them off!

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Heyy lefty, I have read many pposts from yourself and some i might add are rather biased to say the least, arent brighthouse only trying to help people furnish their homes affordably? on a pay weekly contract, although some people will complain, what about those thousands who have a good experiance? they would come on here and praise BH because lets be honest when we have a good experiance we seem to not appreicate it whereas when we are not happy with a service we want to write somewhat 'false' things on forums like this, although I do agree that BH sometimes mislead customers, I am soon to become a customer account advisor and a brand new store and would like to think i am helping people furninish their homes affordable, not ripping them off!

 

Hi

 

No comment. Been there. Done that. Bought the T Shirt. Sold the T Shirt...

 

I will only say this: It must REALLY p*** off the directors at BrightHouse head office when over-enthusiastic employees come on here and trample over thousands of pounds worth of very carefully prepared PR, and meticulously worded statements!

 

Good luck with your promotion!

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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Soo, What Do you think about the customers that have had a good experiance? Im not 'over emthusiastic' Im just stating a fact that there are customers who cannot access credit easily and have to turn to BH. Consider yourself one of them? And you need a New sofa, who would you turn to? BH!

What Exactly do you mean by trampling over thousands of pounds of PR We are sticking up for the company which in essance, allows people to feel good about their home!

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And I couldnt Reply sooner as I was at my current work and finished at 10pm!

Yeah right. Do people usually refer themselves as "we" before they have moved

to the new company. And I notice that you did manage to make a couple of visits while you were at work.

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Heyy lefty, I have read many pposts from yourself and some i might add are rather biased to say the least, arent brighthouse only trying to help people furnish their homes affordably? on a pay weekly contract, although some people will complain, what about those thousands who have a good experiance? they would come on here and praise BH because lets be honest when we have a good experiance we seem to not appreicate it whereas when we are not happy with a service we want to write somewhat 'false' things on forums like this, although I do agree that BH sometimes mislead customers, I am soon to become a customer account advisor and a brand new store and would like to think i am helping people furninish their homes affordable, not ripping them off!

 

Gimme a break... :rolleyes: You just don't get it, do ya? :D

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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  • 1 year later...

Correct info for Brighthouse

 

Caversham Finance Ltd,

5 Hercules Way,

Leavesden Park,

Watford

WD25 7GS.

 

Phone 01923 488 200

 

Chairman Richard Pim

CEO Leo Mckee

Retail and Service Director Andy Parkinson

Finance Director Giles David.

 

Stores email address like this store town at brighthousestores dot co dot uk

 

Regional managers email address like this joe.bloggs at brighthousestores dot co dot uk

 

senior managers I.e CEO and directors etc.. like this joe.bloggs at brighthouse dot co dot uk

 

All Brighthouse support functions are now based at Watford head office.

 

Hope this is usefull

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  • 2 years later...

thread closed

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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