Thread: Useful information re: Brighthouse

Heyy lefty, I have read many pposts from yourself and some i might add are rather biased to say the least, arent brighthouse only trying to help people furnish their homes affordably? on a pay weekly contract, although some people will complain, what about those thousands who have a good experiance? they would come on here and praise BH because lets be honest when we have a good experiance we seem to not appreicate it whereas when we are not happy with a service we want to write somewhat 'false' things on forums like this, although I do agree that BH sometimes mislead customers, I am soon to become a customer account advisor and a brand new store and would like to think i am helping people furninish their homes affordable, not ripping them off!

Watch out there could be a troll about.

Soo, What Do you think about the customers that have had a good experiance? Im not 'over emthusiastic' Im just stating a fact that there are customers who cannot access credit easily and have to turn to BH. Consider yourself one of them? And you need a New sofa, who would you turn to? BH!
What Exactly do you mean by trampling over thousands of pounds of PR We are sticking up for the company which in essance, allows people to feel good about their home!

Originally Posted by ryan1991 on another thread

And I couldnt Reply sooner as I was at my current work and finished at 10pm!

Yeah right. Do people usually refer themselves as "we" before they have moved
to the new company. And I notice that you did manage to make a couple of visits while you were at work.

Lefty, you would have thought that Ryan1991 would have edited his post on this thread too. Especially as he said although I do agree that BH sometimes mislead customers .

Although I suppose it would still have been visible on your post.

Correct info for Brighthouse

Caversham Finance Ltd,
5 Hercules Way,
Leavesden Park,
Watford
WD25 7GS.

Phone 01923 488 200

Chairman Richard Pim
CEO Leo Mckee
Retail and Service Director Andy Parkinson
Finance Director Giles David.

Stores email address like this store town at brighthousestores dot co dot uk

Regional managers email address like this joe.bloggs at brighthousestores dot co dot uk

senior managers I.e CEO and directors etc.. like this joe.bloggs at brighthouse dot co dot uk

All Brighthouse support functions are now based at Watford head office.

Hope this is usefull

Hi, I really hope someone can advise me on my current situation, as im at wits end as to what to do!

I took an agreement out with brighthouse in January, for a tv, and at the time i was working, and able to afford the weekly payments, after a dispute with my employer, I left the job around may, and suffered financial difficulty and a lot of stress trying to make ends meet, along with having an autistic daughter, i prioritised on what i could, and i missed payments from brighthouse.
After about 4 weeks, I spoke to them on the phone, and offered to pay off my debt with them, bit by bit, on top of my weekly payments, this waas refused, and I was told the only option I had was to pay off what I owed, Plus the weekly charge on top, Plus a week in advance, From what i can remember this totalled about £70, which, no way could i pay, so to end the call i told them i would see what i could do over the next few days, and get in contact again. As i couldnt afford to get the money together, nor was I able to pay off in instalments, I beried my head in the sand and just hoped it would go away. How wrong I was!
They started to come knocking on my door, after 2 minutes they would go away, and leave a note, each time the debt was escalating, 120, 160, but i wouldnt answer the door to them. Next trick they had up there sleeve was stating on the note they pushed through that they are going to get me done for theft....turned my stomach!! there big burley bully boys still came, again and again, banging on the door, shouting through the letterbox, I recently received a letter from Caversham finance, which, I googled, and low and behold....Brighthouse! It stated, 'Failure to contact us within the next 7 days will result in legal action, where we will seek return of the goods, or payment of arrears and court costs'...I thought, at last!!! at least if i go to court, i would be given a reasonable oppertunity to pay, or return goods without them giving me greif, Or so i thought!!
Today they arrive in the big white van again, hiding it around the corner thinking I cant see, bang bang bang, and at one point i think he even used his foot to knock....he shouted through the letterbox, 'I know your in there, if you dont answer the door I will call the police' they were knocking for the best part of an hour, went for 10minutes, came back knocking loudly, and left a card.....my daughter was off school today, ill, shes frightened that her mum is going to get arrested, im scared to leave the house...
Do they have the right to call the police? I dont think i have paid over 1/3...and what can i do????? PLEASE SOMEONE HELP!!