Thread: Hello and help!!

Hi - This is my first post, so a big hello all round. i also have a problem that doesn't appear to be anywhere near resolution after a couple of years of trying. I monitor my credit file through Credit Expert and I have an entry on there that states I owe Woolwich Collections £151 since 2004, and this is still unpaid. This has cost me a lower rate mortgage already and obviously appears as a "black mark" on my credit history. I have letters from the Woolwich Collections Agency (last one dated Oct 2007) stating the issue will be dealt with. but to this day, nothing and the entry is still there. I have instructed Credit Expert to keep a notice of contest against it, which they have done. but I want it off as I feel I do not owe anyone anything. I have never banked with Barclays either. My first mortgage was with Woolwich but that was paid in full nearly 6 years ago. The only possible thing I can think of is that there is an unpaid "charge" of some sort, but I have never been chased for this debt, by anyone. Can anyone suggest a way of dealing with this or a contact I can approach??
Can I also add that no one at Woolwich or now Barclays can tell me what this £151 is owed for !!!

Contact Woolwich and inform them that you want written confirmation that states the matter is not outstanding, then go from there.

It depends on when the debt/ amount was satisfactorily cleared to whether the mark on your credit reference will be removed.

Write to Mr John Varley C/o Head Office Customer Relations Unit at their Churchill place address.

This will mean that a specialist team called the Exec team will deal with your complaint