Thread: Tesco Home Insurance - Won't Pay Up !

OVER three months ago I purchased a metal shed and paid for it to be erected. A couple of days after erection it blew down in a gale. I sent in a claim to TESCO INSURANCE for the cost of the shed plus labour costs to be reimbursed. I also sent in my labourers reciept for the work as requested. The total came to approx £1000. This was a straight forward claim and I was well within the provisions of the policy to be reimbursed. However, to date I have had nothing but excuse after excuse from TESCO for not dealing with my claim. I provided them with the reciept from the builder which they said they required otherwise the claim could not be processed. Yet when I spoke with a lady on their switchboard she stated that the labourer involved could not be contacted because the line had gone dead so they must have gone out of business. She said this was why they couldn't refund me. This is pure fabrication as I contacted the builder myself and spoke to him. His mobile and home phone are in perfect working order and also his fax. I have provided Tesco from the begining with all of these contact details. There should be no problem.:o
When I spoke to the builder he stated that Tesco had indeed been in contact with him ONCE about a month ago but that he has heard nothing since. I have also spoken with another person on the TESCO switchboard who said yesterday that my claim would be dealt with immediately once I had forwarded the invoice for the purchase of the shed. I had the company I bought the shed from fax a copy of the receipt immediately direct to TESCO - STILL THEY WILL NOT PAY ME ! Additionally I have asked on three seperate occasions for a replacement copy of my policy schedule which I have mislaid. I have been assured each time I requested it that the literature had been sent, yet I am still waiting many weeks later, Could there be some reason why TESCO don't wish me to have the details within the policy I have paid for and why they keep delaying settlement of the claim which I am fully entitled to ?
This whole thing worrys me greatly, as TESCO INSURANCE is supposed to protect MY WHOLE HOUSE AND CONTENTS If something really major happens to my property I am in fear of losing everything I possess and TESCO refusing to pay a penny ! Please help !!

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Thank you so much Gyzmo Looks like you really know your stuff ! I will send in all details to the fos. Trouble is I think I've lost the builders reciept after all this time so I hope he can supply another one. I will certainly keep you informed on what happens !! Fingers crossed eh

In the paper today a woman had her roof blow off in a gale but Tesco said that the wind was 9 miles per hour less than there policy stated, obviously they are refusing to pay, be nice to know how they can say how fast the wind was at the time, must have detectors on all policy holders roofs

Thanks for that, Gyzmo. I did send in a complaint ( 27th Feb ) to the managing director, a Mr Sullivan. Naturally he didn't bother to reply himself. I received one of those, "we are looking into the matter" standard
replies. I could be waiting forever though whilst they "look into it " It is patently obvious by now that they have absolutely no intention of doing any such thing ! I really am tired of the whole beaurocratic system that places companies like these in such power. These people know they have the upper hand. Recently I saw a watchdog programme they were exposing British Gas for ripping off people with their boiler protection scheme. ( Y'know, the advert where everone is dressed up like eskimos in a freezing house ! ) Apparently many people are left absolutely ages for their boiler breakdowns to be seen to, some as long as a YEAR ! Some service ,eh !

Precisely, PGH, This is what is so very worrying.:o I live in a very exposed ultra windy location. The story you illustrate of the woman whose roof blew off is just the kind of thing I EXPECT to be insured against. This is what, after all, insurance companies exist for ! Lame excuses like " 9 miles per hour less ... " All the further make me DISTRUST - TESCO HOME INSURANCE. How I rue the day I took out insurance with these people.
Bye the way, I would really appreciate if you would let me know in what newspaper you read the article, and on what page ! Thank you,

Thank you for the support ! Yes, it's BOYCOT TESCO TIME ! I certainly will keep you all posted Hey, I applaud your name, GONNAGETTHEMBACK ! Way to go !!

Can anyone advise me on the main issue which is worrying me ? That is, though I ,naturally, expect my claim to be honoured by Tesco. At the same time I very much NEED to be insured with a reliable insurance company. My question, therefore, is this, Can I open up an account with
another insurance company whilst awaiting my claim with Tesco ?

Here's a link to the story about the lady who had her roof claim rejected: Manningtree Every Little Gust Helps (from Gazette)

Can I open up an account with
another insurance company whilst awaiting my claim with Tesco

Yes, you can do that if you cancel the Tesco insurance first. They will still have to deal with the claim as they were on cover at the time of the incident.

I'm really grateful to you, Lemontwist for the link to that article, really useful ! It is encouraging what both you and Gyzmo say concerning opening another account with another insurance company. Whilst still in battle with TESCO. On the one hand I REALLY want to do this, on the other hand, I have a suspicion that TESCO may use my new account with an alternative company to their own advantage ! They'd find some loophole or other to hang me with I consider TESCO Such sneaky,sneaky so and so's now, I wouldn't put anything past them :o

Thanks Gyzmo, That's made my day that has !

Hello, None of the functions on my toolbar nor the smilies work in my text. Anyone know what the problem could be ?

Originally Posted by Greenbear

Hello, None of the functions on my toolbar nor the smilies work in my text. Anyone know what the problem could be ?

Which browser are you using? Internet Explorer, Firefox, Netscape or something else?

I'm using Internet Explorer. The functions worked fine before, as you can see with my earlier posts. I just don't understand it..... I would do a downmouthed purple smiley at this point, but I can't ! ! oh I am deprived ! : (