Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Stumbled across your site while surfing google about this. Very informative site you have here!
I bought a used car from a toyota dealer 12 days ago on, they told me the car only had 1 owner, I purchased the vehicle only to find out yesterday the car actually has had 3 owners before me!
I want to return the vehicle as it has been mis-sold and it is surely overvalued if they sold it as a single owner when it has had 3! It will also be more difficult for me to resell one day with 4 owners.
Am I within my rights to return it and get my money back?
It is an Offence under the Trade Descriptions Act 1968 in relation to the sale. It is a criminal offence to falsely describe goods. Had the Car not been HPI'd before the purchase of the vehicle?
Many dealers are members of trade associations which have a Code of Practice covering the sale of new and secondhand cars and repairs. If the dealer is a member of the Society of Manufacturers and Traders they may be able to take up the complaint for you.
If you buy goods from a trader and they are not of satisfactory quality, fit for purpose or don't match their description, the trader will probably have to put things right. It is the trader who is responsible for this, and not the manufacturer. Depending on the circumstances, you may have one or more of the following rights:
It is an Offence under the Trade Descriptions Act 1968 in relation to the sale. It is a criminal offence to falsely describe goods. Had the Car not been HPI'd before the purchase of the vehicle?
Many dealers are members of trade associations which have a Code of Practice covering the sale of new and secondhand cars and repairs. If the dealer is a member of the Society of Manufacturers and Traders they may be able to take up the complaint for you.
If you buy goods from a trader and they are not of satisfactory quality, fit for purpose or don't match their description, the trader will probably have to put things right. It is the trader who is responsible for this, and not the manufacturer. Depending on the circumstances, you may have one or more of the following rights:
To get all of your money back.
To get some of your money back.
To get the goods repaired.
To get the goods replaced.
To get compensation.
Many thanks for the speedy reply and useful information.
I would certainly reject the car outright under the trade descriptions act.
The ownership was the main buying point here and as you rightly say, will reduce the subsequent selling price you get for it.
Don't be fobbed off with 'it was a genuine mistake'.
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You'll probably be told it had one owner but was held at two subsequent garages/showrooms.
More than likely, demo model registered to a garage, bought by member of the public, traded into another garage.
But it's whats on paper that counts, and that will say '3 previous owners'.
By Ukaviator..
Had the Car not been HPI'd before the purchase of the vehicle?
I don't think people are so inclined to do this when the manufacturers franchise are selling, you tend to trust them more than the local used car lot.
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Dubious website businesses Conterfeit alcohol and cigarettes Illegal sales of alcohol, tobacco, knives & fireworks to children Cowboy builders or tradesmen Car clockers Counterfeiters Aggressive selling
Never phone or accept phonecalls from debt collection companies.
If you don't believe you can win, there is no point in getting out of bed.
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I know, I totally agree. It will be classed as 3 previous owners but the salesman never see the previous showroom owners as part of that. Don't forget, any vehicle that has been previously owned and then traded to a garage will have a minimum of 2 owners won't it? When you trade a car in you fill out the garage as the new owner and send off to the DVLA. I'm not saying it's right but I think the salesman see the "previous owner" catagory as people that have privately owned the vehicle.
Showrooms don't have to register as the owner of a car they have on the lot.
DVLA are notified, but do not register it as an owner.
Trading Standards wants your help
Dubious website businesses Conterfeit alcohol and cigarettes Illegal sales of alcohol, tobacco, knives & fireworks to children Cowboy builders or tradesmen Car clockers Counterfeiters Aggressive selling
Never phone or accept phonecalls from debt collection companies.
If you don't believe you can win, there is no point in getting out of bed.
_________________________ ________________ _________________________ ___________________
Well the logbook says 3 owners, so in my eyes and a possible other buyers eyes its had 3 owners not 1 as stated by the dealer, whether it be showroom owners or not.
By the sound of it yes, although I have to say it is going to be your word against the salesman. Don't be surprised if doesn't admit the error. He may not get paid depending on if they work on commission. Not your problem though, stuck by your guns. Not sure what the stipulation is with "cooling off" periods on this kind of thing.
Salesman has accepted stating 1 owner, he put it down to his computer because it said 1 owner. He is now in the act of speaking to his superiors to resolve the issue and give us an outcome. So who knows.
Whilst the garage admitting a mistake has been made may be one thing, it may be another thing to prove that a 'loss' has been suffered because of this error.
A vehicle's value in (say) Glass's Guide is based entirely on age, condition and mileage - not how many owners it has had.
I have had a similar problem. I have bought a car at the weekend, the advert clearly stated Full service history and 2 keys.
When I test drove the card I noticed that the service was due within 1400 miles, I asked then for this to be serviced.
I picked the car up and the service light was still on and I asked if a service had been done as discussed, I was adv that if it was discussed then it had been done, I checked the oil and it is clear that no service and oil change had taken place.
When I was handed the key I asked about the other keys and the master key and they adv that this is all they had was one key.
Also I have not been provided a HPI as they advertise.
I have emailed the garage and asked them to rectify the service (I will book the car in and they pay for this as this is £100.00 with Audi) and also for them to pay for a second key. (This is £150.00 from Audi)
I got a copy of the original advert from Fish4 and Autotrader of which they were more than helpful.
put everything in writing and give them 7 days to respond before doing anything or you will not be able to claim for anything unless you give them time and opportunity to respond or put things right.
I Have The Exact Same Problem As This I Bought A Bmw Z4 On An 08 Plate 25th Sept 2009
I Traded In My Old Car Which Had 3 Previous Owners Of Which I Was 2 Because The Log Book Was Lost And I Got New Log Book. I Showed As Current Owner And Previous Owner,, The Dealer Coopers Bmw Asked How Many Previous Owners My Car Had And I Explained 3
I Also Asked How Many Previous Owners The Car I Was Buying Had And They Stated One, As They Had Traded Up.
On Going Sell Car Because Of Circumstances Last Month I Was Informed I Was Infact The 4th Owner In 13 Months
Ive Asked Dealership To Refund Or Replace Car
Theys Stated They Have No Contractual Obligation To Do So
The log book states 3 previous owners before me i didnt think to look
How log have you had the car for? Did you pay with cash or Finance? (HP)
Edit - it appears you have had the car 5 months (is). The longer you leave it the harder it will be to prove you have not accepted the vehicle.
You could try putting it in writting and sending a copy to the trader and finance (if applicable) Quoting the Sales of Goods Act. Vehicle not as described etc.. although i think being one owner out on the log book will be a difficult challenge.
Thank You i traded my car down and recieved cash diff as lost job ect ,,im the fourth owner of the car in 13 months i assumed was 2nd as im positive i was told car had one previous owner,, have emailed company Quoting sale of goods act , I didnt notice on log book was 3 previous owners when i recieved from DVLA , thank you for advice much appreciated
Mis-sold a car!
and it is surely overvalued if they sold it as a single owner when it has had 3! It will also be more difficult for me to resell one day with 4 owners.
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Originally Posted by ukaviator
