Thread: RBOS - 1st letter received. Advice please

Hi there,

I sent my 1st letter off to my local bank last week explaining that I want my charges refunded and I have received the letter below back.

I was wondering if this is a standard letter (I know bits of it are but the bits I am unsure of I have highlited in bold. Can someone please have a look to see if this is a standard letter please as I am going to send in letter 2 tomorrow

dear xxxxxx

Thank you for your letter dated xxxx and I appologise for any dissatisfaction caused by the application of charges to your account.

We believe that our charges are fair, reasonable and transparrent.
We consider the amounts debited to your account have been applied strictly in acordance with your agreement with usand our published tariff, which we are satisfied complies with all applicable laws and regulations. We are also commited to ensuring the transparecy of the info that we give to our customers about the operation of our products

Against that background, we must differ to the views expressed in your letter.
Accordingly the charges that have been applied to your account must stand.

Thanks etc...

Can anyone shed some light for me as I think that this isnt a standard letter.

The letter was sent by my local branch and not Tommy McLean etc at head office.

Thanks in advance.

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Hi,
Just noticed your thread. I have got exactly the same response and I am about to go to the next stage, ie Small Claims Court. Will keep you informed

Well after I had used the wrong template I realised that I am not claiming enough!

I am just out the bank there and handed over 3 letters for various amounts totaling £1100.

I had an interesting chat with the lady at customer services and she informed me that she will be sending these to head office as there is a dept there who deal with these sort of claims so hundreds of people must be trying to get their money back from RBOS.

Fingers crossed it all works out as the RBOS are robbers without the mask!

I will keep you all updated with my progress

Thanks for all your help