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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Running Girl vs RBS


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Hi Everyone

 

I am a new member and this is my first thread so any support gratefully accepted.

 

Have banked quite happily with RBOS for last 7 years or so and then recently I banked hard cash into my a/c via the Natwest. It wasn't picked up for 2 days in RBS a/c so they charged me when a cheque cleared taking me over my agreed O/D limit. The charge went through a month after this happened and that in turn left me without enough cash for a cheque to clear (my fault I know!) so they have bounced the chq, charged me for the pleasure and further charged me for once again being over my O/D limit and the interest has gone from pennies to over a tenner!

 

Can I reclaim all these charges?

Should I pay it off now to halt the spiral of charges getting out of control?

 

Thanks everyone.

 

Running Girl

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I'd pay it off for the time being.

 

Write a letter of complaint to RBS, outlining why you think you have been unfairly treated.... and that their poor banking services when you have banked cash has led to charges being placed on your bank which you feel justifiably aggrevied over.

 

They'll likely write back giving you some waffle, at that point complain to the Financial Ombudsman service.

 

(most important keep copies of all your correspondence).

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Hi Enron, thanks for that, I have been looking through my statements for all previous charges & found a reply to a complaint (June 07) from RBS regarding the legal proceedings with OFT and that all complaints will be resolved following the test case etc etc.

 

Having read other threads I believe I should still send the Request for Repayment letter and include all charges and start the process pending the outcome of this test case?

 

I will make a payment to put my a/c back within the agreed o/d limit and as I have now moved to a new bank will leave things in limbo with them whilst this goes through. Think thats right ....

 

Old-Andrew - not sure what the Bump is about? Am I in the wrong place?

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