Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
For four weeks now I have tried to move from Tiscali to the Post Office. Unfortunately the Post Office is unable or unwilling to make a date and / or keep to it. Third attempt due today 13th. PO now say 17th. That makes it over a month. I was even told that I could use the PO email service two weeks ago even though I had received nothing. I feel that if the Post Office cannot sort the system at the early stages then how could anyone be expected to trust them for support after it ever gets installed. Is ther no single ISP in the country we can rely on at all?
Do you know anyone that has yet has got the Post Office broadband?
Perhaps they are not up and running yet but are just checking the market. The wrong way to go about it, but I know it has been done in the past by others in different industries.
Sorry to be a bit slow to your original query but Beware!!!! I wanted to change from Tiscali to PO when I moved house last summer. The PO were offering the possibility of a static IP address which I needed. I went for the Telephone + broadband package. Took an hour to apply as they got the form wrong and had to start again. Waited the 2 weeks - phone connected on the day specified. Great said I and rang them for the static IPA - no can do - if you want - then find another provider - you have 4 hrs. Panic! How do you find another provider without having access to the internet? Library thought I and found that Plusnet had a package. Rang PO back - sorry they said you could have had a SIPA we got it wrong!!! Can I keep my phone until new provider kicks in I asked. No says they as you went for the dual package - you will need to reapply - and we will cut you off in the meantime. Jumped up and down and eventually they agreed not to disconnect and provide a MAC code so I could migrate. Eventually admitted they had got everything wrong so no charge.
Now happy with Plusnet but the saga is not over. Since Xmas demands from PO been coming to pay broadband fee. Apparently my account still active!! Trying to sort this out has been a nightmare - they are terrible at replying to emails and it is almost impossible to get beyond the first line of customer care. Now complained to OTELO and seeking damages
Do you really want all this grief then sign up
You have been receiving demands for payment since Christmas?
Well, I would say you are lucky.
I used to have the dual package with the PO (ie. phone and broadband), but now I only have their broadband package.
I have not paid any bills for a long time (and to be quite honest, bills come in here every day, so you don't really pay attention anymore to what you do and do not pay).
However, this morning I had a wake up call.
I received a bill from the PO for my broadband, totalling £132.87.
With it came a letter in which they apologised for the fact that "a small percentage of their customers" had not received their bills on the due date.
On my bill it says that the billing period is from 16 June 2008 to 14 May 2009.
Further on the bill it says that my last 2 payments (2 July 2008, £50 and 19 July 2008, £31.78 respectively) total £81.78, which is a credit amount.
Then, it mentions my payments made (the £81.78), with underneath "subtotal £51.59" (where they get that from, heaven knows) and further: Broadband Extra 16 Feb to 14 June: £70.68, which, added to that mysterious subtotal, comes to the actual total of £132.87.
It all looks very confusing, first of all, I cannot afford to pay that amount in one go, but furthermore, can they just do that? I seem to remember, years ago (about 1997-1998) I got an unexpected hefty bill from Telewest, and I was told a Telco could charge you bills going back to up to 6 months.
While I am not with them as a telephone customer anymore, they are still a Telco, so, is that 6 month thing still in operation, as this is going back almost a year.
It is also not my fault, nor my problem that they do not send out their bills on time, technical problems or not.
I would like to know now if they can just charge me that amount. Are they not overstepping the mark somewhere?
I assume that, if I get in touch with them, they will probably offer me a possibility to spread the payment over a number of months, but I think the whole thing is not right.
Is there anyone who can offer some further advice?
Sorry to hear yor problem - the PO admitted to me that it does/did have a problem re billing - something they have fessed up to the FSA. You may be lucky if you ring them - some of the front line staff are OK - it is the complaints people etc who do not bother to reply for ages.
Post Office Broadband
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