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KAYS account cover plus protects payments purchases
Basic Account Customer
Join Date: Jun 2007
Posts: 64
KAYS account cover plus protects payments& purchases
Hello everyone. I hope you are all well.
Hope also someone can help.
I have been with Kays for some time and have just noticed I have been paying huge amounts of money per month for ACCOUNT COVER, PLUS PROTECTS PAYMENTS AND PURCHASES.
I have never applied for this and cant believe I have not noticed it before. They have taken over £400.00 in 11 months. I cant get previous statements before that up on Kays website. I have just paid the balance in full as this is not on. My next step is to demand back the money but before I do so , can you tell me if this comes under being mis-sold a product I did not apply for? I did recently complain to STUDIO for doing the same thing but instead of giving me back my money, they stopped the charges instead.
Many thanks
Re: KAYS account cover plus protects payments purchases
Hello Hazel
I know exactly what you mean, when we first ordered on line and filled out the form on-line half way down one page the continue button appears so you think thats it for that page and click!
Problem is unless you scroll down past the continue button you will see there is a small box that you have to tick stating you do not wish to have payment protection insurance.
When i received our first statment i saw the charge for one month and rang them up, thats what the girl told me, " scroll down the page and you will see the tick for no box "
She was correct, i had to write in and cancel the cover plus, they stopped any further payments but as i noticed the charge on the first statement and got it stopped i didn't bother claiming back the single one months charge.
But for you i should write to them and see what comes back, but the way the form is laid out i think you struggle to get anything back. They set the on line form up knowing that they would catch most people, and they do.
If they then use delaying tactics.. they have 40 days then use this.. Ensuring Personal Data is handled correctly - Data Protection Act
I would make an issue and tell them the box should be tick for yes so if it is missed you are not penalised if you miss a box marked tick for no on the internet site then you are well and truly stuffed when the payments start.
Perhaps a suggestion that this is not a fair way to trap customers into extortionate Insurance which is not required.
Yet another way electronically of stuffing ya customers.
10 out of 10 to Kays for Customer stuffing.
0 out of 10 to Kays for Customer Care.
KAYS account cover plus protects payments purchases
KAYS account cover plus protects payments& purchases
a product I did not apply for? I did recently complain to STUDIO for doing the same thing but instead of giving me back my money, they stopped the charges instead.
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