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After seeing the Daily Mail's article (still ongoing) re claiming back charges, then Trevor McDonalds TV prog. I was determined to get my long lost lolly refunded too. Accessed this wonderful site and took a while reading FAQ's and other threads until I felt confident enough to start
Unfortunately, I now realise I was too impatient and started by telephoning Natwest customer services 06.06.06 requesting 6 years worth of statements -
they duly deducted the £5 charge for this the next day 07.06.06 now there's a surprise!!.
Then out of the blue a guy from my local branch calls to tell me I have gone £7 over my limit and will have £38 deducted for the pleasure of doing so!
I very sweetly and politely told him no matter I am currently in the process of claiming back all UNLAWFUL charges and will just add this £38 quid to the list.
However, am I surprised? (rhetorical question - no need to answer) by the 27.06.06 no statements!! So I wrote complaining - to the Bishopsgate address - no reply received yet. I also telephoned customer services again (see - my impatience knows no bounds) the lady was "surprised I had received nothing" and suggested she request them again "at no further cost" (too bloody right luv) but they take between 5 and 10 days to come. So, what I am really trying to say after all this waffle is that I regret not starting the process off in writing with the Data Protection Act letter and keeping everything in writing 'cos otherwise they can
fanny around and employ delaying tactics giving them more time to earn more interest on your money. Love you guys x
Welcome Ollie-Bollie (who wants his lolly!, sorry couldn't help myself)
Couldn't have said it better myself!! You deffinitely should have done it all in writing cause then you would at least have had proof of any communication you had had with them. Also if it got to the court stage you would also have letters to bring to court. It seems as though the only thing you have done in writing is send a complaint to Bishopsgate.
Anyway my advice is that you had better slow down otherwise you will give the impression (or should i say make it obvious) that you don't know what you're doing and they will think they can run rings around you.
Good luck and keep us posted, we're all with you!
B x
My six years of statements took over the 40 days to get to me... why? the post office had to repack them as the envelope they sent them in disintergrated in transit... so it took the royal mail a while to repack and send it on... this might be your problem.
Yes it had crossed my mind. The reason I regret not putting it in writing in the first instance is because I would have received them by now (they state between 5 - 10 days) my first request was on 6th June. Now they have a further 5 - 10 days (and who would bet against it being the longer?). Anyway I appreciate your input. Regarding the flimsy packaging they put the statements in and the almost certainty it will split - thereby exposing confidential info to the world and his wife Why can't an action be brought under Data Protection 'cos they haven't "protected" my/your Data?
That's an interesting point about the envelope thing. A number of threads have said about flimsy brown envelopes. Can't answer the flimsy bit but I can about the brown envelope. The reason it would be in a brown envelope is to protect your identity because fraudsters/ id theft people would know the typical NW envelope with return address PO Box etc,etc,. Before you say it I realise the fact the envelope breaks does open it up to id theft(if you'll pardon the obvious pun!)
I too am waiting for my statements, i sent my letter asking for 6 years worth on the 24th may with my £10. (The £10 cheque was cashed on the 6/6/06) Nothing arrived so i rang the customers relation lot the other day (27/6/06) and asked them where they were.
They go a bit snotty with me and asked why did i think it would cost £10 to get these statements. I got feed up with them so i threatened them with informing the information commissioner with not complying with the data protect act.
They will arrive on Saturday now !!!!
They did charge me another £5 which i noticed today, so i rang the lending centre and they refunded me the money. 20 minutes later i got a call from customer relations saying sorry for them mistake. Which surprised my no end.!!!;-) ;-)
Yes it had crossed my mind. The reason I regret not putting it in writing in the first instance is because I would have received them by now (they state between 5 - 10 days) my first request was on 6th June. Now they have a further 5 - 10 days (and who would bet against it being the longer?). Anyway I appreciate your input. Regarding the flimsy packaging they put the statements in and the almost certainty it will split - thereby exposing confidential info to the world and his wife Why can't an action be brought under Data Protection 'cos they haven't "protected" my/your Data?
I hope that the do get to you, I did get a set of statements in a white envelope, but its was only a years worth... I have two claims going at the same time with nat west. the first set arrived within 10 days, and in a normal envelope. I was supprised about them being so quick. However, reading round on this site, its common for the envelopes to burst. I did write to compain but to be honest didnt expect to much.
Hi I sent the '1st draft letter' to Natwest from the 'Money Savings Expert' website. It is a standard but official letter. I sent it to my local branch on the 12th June 06. I had a very polite letter from the Custmer Lending Dept in Bristol dated 15th June. 3 days not bad!! Promised to investigate and contact me by 30th June. On 28th June received 6 years of bank statements at no charge. The bank statements were delivered in a clear plastic bag and a torn envelope. Thank goodness I am overdrawn or anyone could have the details anywhere!! A ripped letter with them 'hoped that I am happy with their proposal' What 'proposal'? Still they are taking it seriuosly and I am sending the 2nd letter from the 'Money Saving Expert' today. Don't give up, but my advice is to do it with the official letters as they have alll the legal wording and the legal time limits where the bank has to respond. It may take a little longer but in my experience Natwest are taking notice.
Quelle surprise!! My statements have arrived - in a damaged brown envelope which has then been placed in a CLEAR bag on which is a printed message from Royal Mail apologising for the damage!!!!
A BIG thank you to all the lovely people who put their tuppence worth in -
it helps people like me no end.
On checking the batch of statements (Friday) they had sent only 2 years worth!!
On complaining to Cust Services Dept the first person asked me to hold whilst she transferred me to a colleague AND PROMPTLY CUT ME OFF. I rang straight back spoke to a guy who again said i should speak to a colleague - I said "You won't cut me off will you?" " No, no I promise" he said AND PROMPTLY CUT ME OFF! By now I was really cross and called for a third time - the lady agreed I had reason to complain:-
1. Re split envelope (first batch) which the post office re packaged.
2. The possibility that this could lead to a fraud on my account.
3. I had asked for 6 years statements and only been sent 2 years.
She promised me that she would own the problem and call me straight back, this was approximately 16.20 Friday. I AM STILL WAITING TO BE CALLED. In the meantime on Saturday morning another damaged envelope arrived with just a post office red band around it (huge split in the side) with the remaing 4 yrs of statements.
Mercifully they all seem to be there. But has anyone any suggestions who I can complain to, within the Natwest empire. I would be very grateful for any help.
I finally got my statements, i made Natwest send them special delivery. The package was very tatty to say the least and just holding together. So i can see how these packages get ripped.
This all just sounds toooo funny for words... I received my statements in the saddest brown envelope all torn to shreds and slightly held together with an elastic band. I can not imagine the mentality of Nat West to do such a childish thing. Clearly someone has given the instruction to do this. I do not believe your average Nat West worker (those who actually package the statements to us) would feel this spitefull.
At the time I just laughed at their patheticness; but having read some of this brilliant site... I may well forward a complaint on the grounds of potential fraud and Nat Wests lack of proper protection of my personal details.
There has been so many people who have had their mail torn,opened and in tatty brown envelopes,mine came from the Halifax like this!!..today I received an application form from Barclaycard in a strong glossy envelope whose colour and printing makes my holiday photos look dreary
Quelle surprise!! My statements have arrived - in a damaged brown envelope which has then been placed in a CLEAR bag on which is a printed message from Royal Mail apologising for the damage!!!!
.
Hilarious. I had the same. I cant understand why these peopel in bank admin didnt realise that a flimsy brown envelope simply wont hold a Kilo of paper thru our robust postal system.
Sorry but someone out there must be able to clarify something for me my statements over the past 6 years charge me for things listed as:-
1. Debit interest
2. Paid Referral Fee
3. Excess Borrowing
4. Unpaid direct debit
5. POS (???) Card Misuse
6. Account Fee - which changed to Unarranged Borrowing Fee*
* This is now listed as 'Charges'
Exactly what can we claim for?? The total of all of these is close to three grand!! Pleeeeeeeeeeese help someone. Thank you.
Just to mention also, both my brown envelopes had the return P O Box *** London EC whatever printed on them.
I want my lolly!! **WON**
customer services 06.06.06 requesting 6 years
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Re: I want my lolly!!
Originally Posted by Ollie-Bollie
My statements have arrived - in a damaged brown envelope which has then been placed in a CLEAR bag on which is a printed message from Royal Mail apologising for the damage!!!!
Re: I want my lolly!!
