Thread: bought a car on credit and now they want more money!

as the title shows we bought a car on credit about a month ago....went to a large uk car company signed all the paperwork and drove away.....we wanted the car immediately due to holiday so we were asked to take the car back to have a new mot put on as they always do...(old mot still valid) two weeks after having the car we got a call saying we owe them £700.....it turned out that the lad who filled in the paperwork had filled in the credit paperwork wrong and had outdone themselves to the sum of £700. the lad told us if we didn't pay it they would void all the warranties that came with the car...the first payment has gone out the bank, the paperwork was signed and agreed...do they have a case or not....it was their mistake, i can honestly say we didn't know at the time when we signed that it was wrong and is it our fault that the staff they employed cant do maths???
well a few weeks on and we are still in the same place here and battling it out....when we went to buy the car we had a budget of around 150 per month we wanted to spend, found the car, filled in paperwork and with all the warranties and extras it turned out to be 180 a month which we agreed to and are now paying...then they come back and say we owe them £700. after talking with numerous people at the company we finally got to talk to one of the directors...he still says we must pay the money back, we said fair enough but on our terms. we told them we would pay this back over a period of time...he phoned today and said this was not acceptable and must be paid back within 3 months. an extra 230 quid a month on top of normal outgoings is not possible for us at the moment, he then suggested we add it to the credit....this would mean paying it back with interest and bumping our payments up to much more over than we originally wanted to, so we said no to both. this was their mistake so why should we pay for it? we have said they can have the car back providing we get our 450 deposit, the money for the part exchange and the first payment that we have made. they have said if we do this our credit will be blacklisted. this i don't believe but is worrying all the same as we are in the process of applying for a mortgage. i may be wrong but surely the car now belongs to the finance company and not the car company, the finance is being paid at the agreed rate with them so they are happy. i am finding this really stressful and waiting for a call from trading standards at the moment as in my opinion you cannot sign an agreed contract and then decide you want more money for something. this company is using major bullying tactics on the phone in order to get us to pay up which is not right in my opinion....any ideas????

Similar Threads:

• Bought used car - Mileage altered.
• Bought a dodgy car
• Bought car from a dealer
• Car bought under Credit Agreement - Where do I stand?

The next time they phone tell them you can't make any comment as your taking advice from Trading Standards That'll get the old bum twitching

When TS get back to you post their advice on here

Incidentally which firm is it?

It'll help because this forum is full of people who have dealt with most firms so are well aware of their tactics

thanks for your reply but at the moment i would rather not say who the company is in case anyone who works there is reading this! lets just say it is one of the large car supermarkets and not the one that is regularly mentioned on here suprisingly enough....i will very happily name and shame them if we have a definate case

Then your asking that we fight against an unknown foe which is not the best of ideas

As long as you post what you believe to be true & factual, without rancour, you cannot be accused of libel

I've had the same issue with a white goods retailer in the past. If you have signed all the agreements relating to the HP on the car and they have signed them its' a done deal. There tuff luck! You are legally entitled to all the terms of the contract (eg warranties etc) if they refuse they are breaking the terms and conditions of the contract.
Please get them to put it i writing, record the dates and conversations with the company. Get all your paperwork together and pop into your local CAB office (www.citizensadvice.org.uk/cabdir.ihtml ) and explain the situation. Start protecting yourself and don't be bullied!!!

Good Luck!

Agree with neverending; contract signed and is a done deal.
having said that it can be modified by agreement of both parties which must be agreed to in writng.
Unfortunately you will be relying on the goodwill of the people/supllier you are dealing with.
I pressume the finance agreement has been ratified and you have had notification, payment details etc.
so the problem is with the total cost of the car, and the amount the finance company is paying them for it?
what deposit did you pay?
If the figures are wrong then it is their fault and it is up to them to sort it out, but cannot ask you for more cash up front.
if you accept it was agenuine mistake and can live with the addional payments, they can cancel agrreement and take out a new one, with them paying all the costs.
If you cant ,as you say, then carry on with the payments to finance company, who own the car if this on HP, but if a personal loan its yours.
The only problem is the garage wont honour warraties, but usually find a way around not doing anything anyway so not worth anything anyway, unless the warranty was at extra cost with an insurance company, then in that case you will still be covered.
You have the car, you have the paperwork, documents etc.
You hold all the car ds.
They have no legal right to any additional monies, the car is not theirs anymore.
they will have to sue you.
good luck, but I dont think there is anything they acn do.

ok just an update. the company in question was the car shop. they phoned again and we told them to put it all in writing and we would respond once we had spoken to the trading standards.....this was over 2 weeks ago now and have not heard another thing. we have spoken to the trading standards in the meantime and they have said exactly what everyone thought. "not a leg to stand on, they made the mistake, sounds like they are using bullying tactics and don't pay them"
we will leave it at that for now unless we hear any more. thanks to all for your advice
hannah