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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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Cancelling A Teletext Holiday


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My daughter who is 17 and her friends decided to look into going on holiday in June when they are all 18. So they contacted teletext and enquired about a holiday for the 4 of them. The lady advised them that she could get them a all inclusive deal for 2 weeks in Salou. They could secure the booking with a £1.00. My daughter rang me and asked if she should go ahead and book it and I said as long as it was all in agreemnet then yes. So they went ahead and booked it.

 

When she got home from college she decided to have a look on the website at the hotel - to our horro the write ups on the hotel were appalling. There wasn't a nice thing to say about it. The site also indicated that there had been things stolen from the hotal and the food had been unfit to eat. After lengthy discussions my daughter decided to cancle the booking.

 

She contacted teletext and asked them to cancel it - the operator saiid she needed to ring back the next day and cancel it with a different department.

 

The very next day she rang the department concerned and after a lengthy discussion with the operator she told my daughter that the cancellation had to be in writing, sent recorded delivery and then they would cancel the holiday.

 

Then the bombshell was dropped - she told my daughter that she would have to pay £75.00 per person for cancelling the holiday. My daughter asked why and she was told it is in the terms and conditions of the agreement and the operator who booked you holiday would have told you this. She advised her that nothing had been mentioned about the cancellation fee of £75.00. After only 1 day she was being asked to pay £75.00.

 

After 2 weeks of waiting to find out if the holiday has been cancelled she rang teletext again - they told her because the letter had taken so long to get to them that they would be charging £75.00 per person. As her card id the card they used will it be taken from her?

 

I am incensed that a holiday compnay can charge £75.00 for cancelling a holiday 24 hours after it was booked. There was no other way they would accept the cancellation unless it was in writing. Can they accept a booking of 4 people aged 17? Why wasn't this explained to them on the phone that there was a cancellation fee?

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Hi laineynic,

 

Its standard with most tour operators that when they offer a low deposit, in the case of cancellation you must pay the full deposit. Check any brochure or website and you will find this. It is to entice you to book early.

 

You say that the terms were not explained to your daughter at the time of booking. If she 100% certain, she can request the call records to prove this.

 

Have a look at this thread started by mutley2007, I hope he does not mind me using it:

 

http://www.consumeractiongroup.co.uk/forum/holiday-companies/122894-cancellation-customer-going-court.html

 

It is a similar issue - T & C's not explained at time of booking. He got the result he was looking for.

 

As a side note, your daughter read some bad reviews about the hotel? No holiday company will allow cancellation without charges because of bad reviews.

 

Out of interest, can you post the name of the hotel?

Loubychew

 

I am not a travel lawyer. All info is based on my own experience of working in the travel industry in resort.

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Thanks for your posting - I understand what your saying but to be made to pay £75 after only 24 hours seems very harsh. Surely there must be some kind of cooling of period. What about the distanc selling laws?

 

At 17 is she legally allowed to ook a hiloday? The T&C'S weren't explaind to them, she has signed nothing. I understand that on friday they ill attempt to take £300 from her bank, even though she has told them that she hasn't the money.

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Hi again laineynic,

 

I've never heard of a cooling off period for holidays but if you check the link I gave you that should help a lot.

 

I don't think they have done anything wrong by booking the holiday, as they will all be 18 at the time of departure. What about 18-30 hols? They do it all the time. If she was not legally allowed then the agent would not have been able to go forward with the booking.

 

Remember, Teletext are only the booking agents. Its like going into a travel agent in the high street. They are booking holidays for Tour Operators such as First Choice, Thomson etc so they have to abide by the T & C's laid out by the particular operator.

 

As I said though, if the T & C's were not explained, this is your best bet based on Mutley's experience.

Loubychew

 

I am not a travel lawyer. All info is based on my own experience of working in the travel industry in resort.

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What about the distanc selling laws?

 

Holidays are exempt. There is no right of cancellation or cooling off period.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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I don't know why, I don't make the laws! It's probably to do with the nature of booking holidays - you can't have a 14 day cooling off period when you could have been on the holiday in that time.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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I have been on the OFT site and it doesnt mention that holidays are exempt from the ruling. If your not sure of the law why state it as being so?

 

I have read other comments fom previous postings and hey used that argument.

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I am sure of it, and I have never suggested otherwise.

 

The details are on the OFT website. The exceptions are, funnily enough, detailed on the 'exceptions' page.

 

The Office of Fair Trading: Exceptions to the regulations

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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To quote from OFT "the provisions do not apply to package travel"

 

laineynic, barracad is trying to help you and as a moderator of this forum I do not think for one minute that he would post without knowing the facts. No point going for the distance selling angle if it does not apply to your daughters case.

As I said before you have two options. Fight them on the lack of info at time of booking - like Mutley did or just take the holiday.

Loubychew

 

I am not a travel lawyer. All info is based on my own experience of working in the travel industry in resort.

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I asked baracuda a question which was "why are holidays eempt" he was the one who got on his high horse and said he didn'tmake the rules.

 

I am beginning to wonder wether this sie is as useful as it used to be. I seem to ask the wrong questions and get blasted. I am not an epert and I asked for advise. Instead I get an obnoixous reply.

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Having a bad day lainey? In response to barracad's reply you asked why they were exempt and his response was simply that he didn't know as he didn't make the laws. You then came back and said "If your not sure of the law why state it as being so?" Barracad did not state that he wasn't sure of the law only that he didn't know why the powers that be exempted them. I think you have misinterpreted things. Go and put the kettle on and have a nice cuppa :)

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Well holidays are exempt - that is the information you were looking for, is it not? As for why a particular law exists then that would not be the kind of thing you can expect to find an answer to here as this would be down to the people who put such laws in place.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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laineynic

 

We have answered your questions the best we can. In all honesty, the only obnoxious reply has been posted by yourself.

Perhaps you need a specialist in travel law to help you further.

 

I wish you and your daughter good luck in finding a resolution.

Loubychew

 

I am not a travel lawyer. All info is based on my own experience of working in the travel industry in resort.

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  • 1 month later...

Just thought i'd update on the latest from the Sun4U saga - we have been in constant contact with the holiday company to have the £75 per person penatly stopped and have got no where. Yesterday we received a letter giving the girls 48 hours to pay the £475 each.

 

We have advised them that they did not advise the girls at anytime of the cancellation penalty. There response was we don't have the time to read out the terms and conditions over te phone. They have now stopped responding to any emails we have sent and the customer services advisor I have been dealing with won't give me details of someone more senior.

 

It seems that many others are falling into the same thing. I just wonder why this is not regulated better. Surely you should be able to change your mind without being penalised especially after only 4 hours.

 

I am completely stumped - it looks like holding out and not paying the £75 has put the girls in a position of having to pay for a holiday that they won't be taking.

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I'm not saying this would be the correct answer, but have you requested new card details for your DD? I assume the attempted transaction was declined. £75 PP is a joke if you ask me.

 

What do they threaten should they not pay? Could anybody tell me if this is liable for court action? (not that I think they'd bother) only, if they did, the T&C's bit would be on your side, would it not?

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  • 2 weeks later...

On the 14th April I spoke my daughters friends mum contacted customer services to sort out changing the holiday. Despite being promised that they would move it foc, the told her there would be a charge per person. We even had the persons name who told us she would move it free of charge. After a 15 minute debate we decided that we would give in and pay the £75 charge and use another holiday company. We gave in and asked how to pay. We were told to put it in a email and someone would get back to us with what we need to pay to cancel the holiday.

 

11 days later - no email, no response to the email and the demand letters have stopped. Could it be that they have finally given in? or is this the lull before a storm.

 

I would never ever use Sun4u.com ever again.

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  • 2 weeks later...

 

We have advised them that they did not advise the girls at anytime of the cancellation penalty. There response was we don't have the time to read out the terms and conditions over te phone.

 

Isn't that the get-out for you. Was that said in an e-mail? Isn't it the case that the contract isn't binding until you receive the written t & C. Think of any only purchases. You always have to tick the T & C box.

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Yes I am using this against them. Still no response from anyone regarding the cancellation penalty. I have contacted them, and one of the other mums has been in rouch and the correspondnce from them has stopped. No threatening letters or any thing now. I have enough emails from them admitting that they don'r give t&c's over the phone.

 

Thanks bribri

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